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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical expertise in network troubleshooting across IP and transmission platforms, with a focus on incident management and resolution. Proficient in configuring and improving NOC monitoring tools while maintaining clear communication with stakeholders.
Highest-signal resume keywords
Network TroubleshootingTCP/IPCCNP EnterpriseNOC Monitoring ToolsIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingTCP/IPMPLSBGPQoSXWDMScripting (Python or Bash)Incident HandlingFault ManagementLinux/Windows Environments
Soft Skills
Strong Communication SkillsAnalytical ThinkingProblem-Solving SkillsTeam PlayerProactive Mindset
Tools & Technologies
NOC Monitoring Tools
Certifications & Qualifications
CCNP Enterprise
Industry Keywords
Telecom IndustryInternational Environment
Tech Stack
Tools & technologiesLinuxPythonTCP/IP
About the role
Key responsibilities & impact- Monitor the network across IP and transmission platforms, including xWDM, and underlying infrastructure such as sites and owned and leased fiber
- Act on alarms indicating service-impacting and potential service-impacting issues
- Initiate and perform troubleshooting of faults and outages across relevant platforms
- Resolve incidents at first line whenever possible, minimizing escalation to second-level support
- Take ownership of incidents and drive them to resolution and restoration
- Collaborate with third-party providers, including hardware vendors, field support, and network providers, during troubleshooting
- Ensure accurate and timely documentation during and after incident resolution
- Maintain clear and structured communication with internal and external stakeholders during major incidents
- Track SLA commitments, follow up on progress, and coordinate resolution across teams
- Prepare root cause analyses and outage reports
- Act as a SPOC during planned maintenance and outages
- Configure and contribute to the development of NOC monitoring tools and processes
- Collaborate with internal teams to improve troubleshooting and information sharing
Requirements
What you’ll need- 3–5+ years of experience in a Network Operations Center (NOC) or similar environment
- Strong technical expertise in network troubleshooting across IP and/or transmission platforms
- Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
- CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
- Hands-on experience with network monitoring tools, incident handling, and fault management
- Experience working with Linux/Windows environments
- Strong communication skills and ability to collaborate with internal teams and external providers
- Experience in documenting incidents and maintaining clear technical reporting
- Experience with scripting (Python or Bash) [nice-to-have]
- Telecom industry background (TELCO) [nice-to-have]
- Experience configuring or improving NOC monitoring tools [nice-to-have]
- Experience working in an international environment [nice-to-have]
- Strong analytical thinking and problem-solving skills
- Ability to take ownership and make decisions in time-critical situations
- High level of responsibility and attention to detail
- Strong team player with excellent communication skills
- Proactive mindset and willingness to continuously learn and improve
- Comfortable working in a fast-paced, international environment
Benefits
Comp & perks- Continuous learning and career growth opportunities
- Professional training and English/Spanish language classes
- Comprehensive medical insurance
- Mental health support
- Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
- Flexible working hours
- Inclusive and supportive culture
