Trinetix

Technical Project Manager

• Manage the successful delivery of complex commercial projects
• Set up and tailor delivery processes
• Help define project scope, goals, and deliverables
• Plan project resources and assemble and lead project teams
• Motivate team members and foster a comfortable, friendly atmosphere
• Create project schedules and timelines
• Manage project estimation, time, and scope
• Manage project risks and implement necessary changes
• Ensure continuous process improvement
• Track deliverables and monitor and report project status
• Resolve project issues
• Ensure project and product quality and customer satisfaction
• Interact with the Lead Delivery Manager
• Align project execution with product vision, client needs, and intended business value
• Collaborate with stakeholders to deliver high-impact features and maximize ROI

Technical Delivery Manager

Network Operations

• Monitor the network across IP and transmission platforms, including xWDM, and underlying infrastructure such as sites and owned and leased fiber
• Act on alarms indicating service-impacting and potential service-impacting issues
• Initiate and perform troubleshooting of faults and outages across relevant platforms
• Resolve incidents at first line whenever possible, minimizing escalation to second-level support
• Take ownership of incidents and drive them to resolution and restoration
• Collaborate with third-party providers, including hardware vendors, field support, and network providers, during troubleshooting
• Ensure accurate and timely documentation during and after incident resolution
• Maintain clear and structured communication with internal and external stakeholders during major incidents
• Track SLA commitments, follow up on progress, and coordinate resolution across teams
• Prepare root cause analyses and outage reports
• Act as a SPOC during planned maintenance and outages
• Configure and contribute to the development of NOC monitoring tools and processes
• Collaborate with internal teams to improve troubleshooting and information sharing

Technical Delivery Manager

NOC Engineer