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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management strategy, client success, and revenue growth within the life sciences or healthcare technology sectors. Proven ability to lead teams, optimize account health, and ensure compliance with healthcare data privacy regulations.
Highest-signal resume keywords
Account Management StrategyRevenue GrowthTeam LeadershipClient SatisfactionHealthcare Data Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRevenue RetentionForecastingContract ManagementHealthcare AnalyticsReal-World DataSaaS Business ModelPerformance ManagementData-Driven Decision MakingClient Engagement
Soft Skills
Strategic ThinkingExceptional CommunicationOperational ManagementCoachingRelationship Building
Tools & Technologies
CRM ToolsCustomer Success SoftwareData Analytics ToolsReporting ToolsAccount Management Tools
Industry Keywords
Life SciencesHealthcare TechnologyHIPAA ComplianceGDPR ComplianceClinical DevelopmentReal-World EvidencePharmaceutical Industry DynamicsClient SuccessAccount HealthRenewal Management
About the role
Key responsibilities & impact- Develop and execute an account management strategy aligned with TriNetX's commercial goals.
- Drive net revenue retention and expansion across the installed base, including renewal and growth forecasting and upsell, cross-sell, and renewal opportunities.
- Own the renewal calendar and multi-year contract strategy with Finance, Legal, and Sales.
- Ensure account health, client satisfaction, NPS, retention, and engagement across the portfolio.
- Ensure clients realize measurable value from the TriNetX platform and real-world data.
- Build senior-level relationships with strategic clients and serve as escalation point for strategic accounts and critical issues.
- Align Sales and Account Management on strategic account planning and joint go-to-market plans.
- Lead, coach, mentor, and scale a team of Account Managers and supporting roles.
- Partner with Product, Data, Client Delivery, Research Services, and Customer Support on client needs and priorities.
- Deliver retention, renewal, and expansion forecasts and performance and risk reporting to executive leadership.
- Implement standardized account-management processes, tools, and reporting, using data and analytics to optimize strategies.
- Ensure compliance with company policies, contractual obligations, HIPAA, and GDPR requirements.
- Monitor industry trends in real-world data, AI, and regulatory acceptance of real-world evidence.
Requirements
What you’ll need- Bachelor's degree in Business, Life Sciences, or a related field.
- 15+ years of experience in account management or client success, preferably within life sciences or healthcare technology, including 3+ years leading an account management or customer success team.
- Robust experience directly leading a team of 6+ Account Managers, including regular 1:1s, coaching, and performance management.
- Strong understanding of real-world data, healthcare analytics, and pharmaceutical industry dynamics.
- Proven track record of driving revenue growth from existing accounts and improving net revenue retention.
- Demonstrated success improving account health, client satisfaction, NPS, and retention, with strong executive-level relationships with strategic client stakeholders.
- Experience driving alignment between Sales and Account Management on strategic account planning.
- Experience managing renewals, multi-year contracts, and expansion forecasting for a recurring-revenue (SaaS, data, or services) business.
- Experience in talent development, succession planning, and hiring.
- Exceptional communication, strategic thinking, and operational management skills.
- Ability to thrive in a fast-paced, global organization; willingness to travel as needed.
- Understanding of healthcare data privacy and compliance requirements such as HIPAA and GDPR is preferred.
- Familiarity with clinical development, clinical trial feasibility and recruitment, or real-world evidence use cases is preferred.
- Experience scaling an account management organization in a data, SaaS, or analytics business is preferred.
- Experience with CRM and customer success tooling, and data-driven account health and forecasting methods is preferred.
Benefits
Comp & perks- Variable pay: commission or corporate bonus (role dependent)
- Equity
- Health, Dental, and Vision insurance
- Dependent Care Flexible Spending Account
- Health Savings Account with employer contributions
- Unlimited vacation and paid sick days
- Life insurance
- Short-term and long-term disability
- 12 weeks paid parental leave
- Pet insurance
- 401k plan