IT Business Analyst III – Application Support

Trinidad Benham

. Own complex areas of the ERP and business applications end to end .

Posted 10/12/2026full-timeGreenwood Village • Colorado • United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, including requirements gathering, solution design, and user acceptance testing. Proficient in SQL, functional documentation, and collaboration with cross-functional teams to drive application improvements and support.

Highest-signal resume keywords

Business AnalysisSQL ProficiencyUser Acceptance Testing CoordinationFunctional Documentation DevelopmentApplication Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisRequirements Development TechniquesWorkflow DiagramsProcess MapsWireframesUse CasesFunctional RequirementsTest ScenariosData AnalysisTroubleshooting

Soft Skills

Strong Communication SkillsAnalytical Problem-SolvingFacilitation SkillsOrganizational SkillsTime Management

Tools & Technologies

ERP SystemsAgile MethodologiesFigmaBalsamiqMiroVisioAzure DevOpsJiraFreshserviceServiceNow

Industry Keywords

ManufacturingSupply ChainFinanceInventorySalesOperationsIT Service ManagementHelp Desk SoftwareKnowledge-Base DocumentationSupport-Ticket Trend Analysis

Tech Stack

Tools & technologies

AzureERPITSMServiceNowSQL

About the role

Key responsibilities & impact

Own complex areas of the ERP and business applications end to end
Work with operations, finance, and supply chain teams to understand workflows and business needs
Design application solutions and recommend alternatives, tradeoffs, dependencies, and impacts
Lead requirements-gathering workshops and solution-design discussions
Translate business objectives into functional requirements, user stories, acceptance criteria, process flows, wireframes, use cases, and documentation
Serve as primary Business Analyst from discovery through implementation
Collaborate with Software Engineers, Product Managers/Owners, UX/UI, QA, Business Analysts, and technical teams
Review completed functionality and support production implementation and post-implementation validation
Coordinate User Acceptance Testing and execute functional testing
Identify, document, prioritize, and investigate software defects
Define and validate reporting, analytics, calculations, and data integrity
Resolve complex application and system issues and coordinate technical/vendor referrals
Communicate application-problem status and follow up after resolution
Manage user requests using help desk tracking software
Support onboarding for new application users
Analyze support-ticket trends and recommend process, training, or application improvements
Develop user documentation, knowledge-base articles, job aids, and training materials
Coach and mentor less experienced Business Analysts
Contribute to continuous improvement, backlog refinement, process automation, and responsible use of AI-assisted tools
Work approximately 75% business analysis and 25% application support

Requirements

What you’ll need

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field, or equivalent experience
Four to six (4–6) years of progressive experience in business analysis or a closely related role
Comprehensive knowledge of SQL and relational databases, including independently querying and analyzing data
Comprehensive understanding of business process analysis and requirements development techniques
Ability to independently lead complex business analysis assignments involving multiple processes, stakeholders, or functional areas
Ability to develop and recommend solutions to complex business requirements, evaluating alternatives, tradeoffs, dependencies, risks, and downstream impacts
Experience taking significant implementations from requirements through production deployment and stabilization
Experience writing complex functional requirements, user stories, and acceptance criteria
Experience creating workflow diagrams, process maps, wireframes, use cases, and functional documentation
Experience facilitating complex requirements and solution-design discussions with business and technical stakeholders
Experience developing and executing functional test scenarios and detailed test scripts
Experience coordinating User Acceptance Testing with business stakeholders
Ability to identify cross-functional impacts and dependencies
Strong written and verbal communication skills
Excellent analytical, problem-solving, facilitation, and decision-making abilities
Strong organizational and time management skills
Ability to independently manage multiple priorities and complex assignments
Ability to coach less experienced Business Analysts and share knowledge
Ability to build effective working relationships with business stakeholders and technical teams
Experience providing application or end-user support in a business or IT service environment
Experience using a help desk or IT service management platform
Strong troubleshooting skills spanning business process, data, and application behavior
Ability to explain technical information clearly to non-technical users
Preferred: ERP systems, manufacturing, supply chain, finance, inventory, sales, operations, Agile methodologies, Figma, Balsamiq, Miro, Visio, Azure DevOps, Jira, Freshservice, ServiceNow, Jira Service Management, knowledge-base documentation, training materials, and support-ticket trend analysis

Benefits

Comp & perks

Employee-owned
Advancement Opportunities
Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
401(k) with employer match
Paid holidays and competitive vacation/sick pay plans
Tuition assistance program
Employee stock ownership program (ESOP)