Trinidad Benham

Business Analyst

• Own complex areas of the ERP and business applications end to end
• Work with operations, finance, and supply chain teams to understand workflows and business needs
• Design application solutions and recommend alternatives, tradeoffs, dependencies, and impacts
• Lead requirements-gathering workshops and solution-design discussions
• Translate business objectives into functional requirements, user stories, acceptance criteria, process flows, wireframes, use cases, and documentation
• Serve as primary Business Analyst from discovery through implementation
• Collaborate with Software Engineers, Product Managers/Owners, UX/UI, QA, Business Analysts, and technical teams
• Review completed functionality and support production implementation and post-implementation validation
• Coordinate User Acceptance Testing and execute functional testing
• Identify, document, prioritize, and investigate software defects
• Define and validate reporting, analytics, calculations, and data integrity
• Resolve complex application and system issues and coordinate technical/vendor referrals
• Communicate application-problem status and follow up after resolution
• Manage user requests using help desk tracking software
• Support onboarding for new application users
• Analyze support-ticket trends and recommend process, training, or application improvements
• Develop user documentation, knowledge-base articles, job aids, and training materials
• Coach and mentor less experienced Business Analysts
• Contribute to continuous improvement, backlog refinement, process automation, and responsible use of AI-assisted tools
• Work approximately 75% business analysis and 25% application support

Explore IT Business Analyst III – Application Support at Trinidad Benham. Review requirements and application details.