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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing phone calls in a healthcare environment. Proficient in triaging calls, utilizing telephone etiquette, and adhering to compliance standards.
Highest-signal resume keywords
Customer Service SkillsCommunication SkillsCritical Thinking SkillsEPIC ExperienceKnowledge Of Medicare Rules
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telephone EtiquetteCall LoggingMulti-TaskingTriage SkillsManaged Care Knowledge
Soft Skills
Compassionate ToneProfessionalismCommitment To Mission
Industry Keywords
Health Care ExperienceHome Care ExperienceCompliance ProgramOrganizational Code Of Ethics
About the role
Key responsibilities & impact- Provide telephone customer service to all callers
- Answer calls courteously and identify callers' needs
- Use the telephone etiquette script to answer each call
- Answer the phone professionally, using a compassionate tone, by the third ring
- Triage phone calls appropriately and promptly
- Meet or exceed caller expectations
- Transfer calls to appropriate parties and announce calls before transferring
- Determine the receiving party's availability
- Offer voicemail transfer or take a verbal message when the receiving party is unavailable
- Log calls into the telephone log
- Identify and report telephone-system issues to management
- Demonstrate Trinity Health's Mission, Vision, and Values in behaviors, practices, and decisions
- Perform other duties assigned by management
Requirements
What you’ll need- High School diploma or equivalent
- Health care or Home Care experience preferred
- Excellent communication and customer service skills
- Optimal critical thinking skills
- Knowledge of Medicare rules and regulations preferred
- Working knowledge of managed care environment preferred
- Experience multi-tasking on multiple computer systems
- EPIC experience a plus
- Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics and adhere to the Compliance Program
- Must live near one of the employer's offices in Connecticut
Benefits
Comp & perks- Health, dental and vision insurance on first day of hire
- Daily Pay offered
- Short- and long-term disability
- 403b
- Generous paid time off
- Mileage reimbursement
- Comprehensive orientation
- Opportunities for advancement
- Hybrid work arrangement: 2 days in a Connecticut office and 3 days remotely