Trinity Health

Manager

• Assist with day-to-day ED department operations, including overseeing operations, physicians, and staff
• Oversee trauma coordinator and ensure regulatory and compliance requirements within the department
• Complete schedules and timecards; manage UKG, PTO requests, and timecard duties
• Hold daily huddles with the ED department
• Manage patient complaint follow-up and Midas incident reporting
• Manage and oversee quality assurance projects and quality initiatives
• Participate in Newton Leadership Team meetings
• Work with other ancillary department leaders on process improvements
• Address staffing issues

Interim ED Manager, RN

Patient Access Specialist

• Serve as the first point of contact for incoming transfer, admission, and consultation requests
• Collect and verify demographic, referral, and operational information from sending facilities, EMS agencies, and providers
• Manage multi-line phone activity, prioritize calls, and minimize delays
• Document call details and required information in electronic health records and transfer management systems
• Route calls and information to Patient Logistics Clinicians, RNs, Charge RNs, or operational team members
• Support EMTALA-sensitive processes through complete intake documentation and immediate escalation of red flags
• Coordinate non-clinical transport logistics, including contacting EMS agencies, confirming availability, monitoring ETA updates, and communicating status changes
• Demonstrate Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions

Patient Logistics Access Specialist

General

• Provide strategic leadership for all development efforts for Loyola Medicine and the Health Sciences Division
• Develop short-term and long-range strategic philanthropy plans focused on major and planned giving
• Advance capital, project, program and research funding priorities
• Collaborate with the Health System CEO, Provost for Health Sciences and Deans to secure transformational gifts
• Manage a significant portfolio of donors and prospects
• Recruit, retain, develop, mentor and supervise the development team
• Engage health system leaders, deans, physicians, volunteers and community allies in cultivation, solicitation and stewardship
• Present Loyola Medicine’s vision and case for support to community and donor constituencies
• Use systematic, data-driven processes to evaluate donor capacity and interests and manage relationships
• Apply benchmarking and metrics to assess and refine development programs
• Ensure donor acknowledgement, recognition and impact stewardship
• Coordinate with Accounting and Finance to ensure gifts are properly booked and documented
• Advise leaders and colleagues on development management trends and benchmarks
• Oversee the annual operating budget and plan
• Provide routine progress reports on goals and key gifts
• Participate actively in the civic and community life of Chicagoland
• Undertake other duties to advance philanthropy for Loyola Medicine and the Health Sciences Division

Chief Development Officer – CDO

Assistant

• Administer medications safely and accurately
• Assist residents with daily living activities, mobility, and personal care
• Monitor resident well-being and report changes
• Maintain accurate medication and care documentation
• Deliver compassionate, resident-centered care

Med Tech, Care Assistant – Float Pool

Social Worker

• Provide evaluation and individual/group therapy within the Adult Outpatient Behavioral Health setting
• Provide intensive casework, assessment, intervention, and referral services to patients and/or their families
• Address patients’ social needs using initiative and independent judgment based on professional knowledge, experience, and hospital policy
• Serve as liaison to other services across the continuum of care and community support services
• Collaborate with services, employees, medical staff, patients, visitors, vendors, and regulatory and professional agencies
• Work Monday through Friday, 8:30am–5:00pm, with flexible hours until 8:00pm twice a week
• Report to the Manager and Coordinator

Licensed Master Social Worker – Adult Outpatient Behavioral Health

Patient Access Representative

• Work part-time on the day shift, 0700–1530, every other Saturday
• Research, collect, and analyze information
• Identify opportunities, develop solutions, and lead through resolution
• Collaborate on performance improvement activities based on program efficiency and patient experience outcomes
• Distribute analytical reports
• Utilize multiple system applications to perform analysis, create reports, and develop educational materials
• Apply knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety
• Research and compile information for ad-hoc operational projects and initiatives
• Synthesize and analyze data, provide detailed summaries, and present graphical data illustrating trends
• Recommend practical options or solutions while considering business strategy and supporting leadership decision-making
• Leverage program and operational data and measurements to define and demonstrate progress, ROI, and impacts
• Maintain knowledge of applicable laws, regulations, compliance requirements, policies, procedures, and guidelines

Part Time Patient Access Representative

Medical writer

• Direct efforts toward the integrity of clinical documentation as a reviewer, educator and consultant
• Facilitate the quality, completeness and accuracy of medical record documentation through extensive record review
• Demonstrate understanding of documentation requirements so severity of illness, risk of mortality, quality indicators and level of services are accurately reflected
• Communicate with and educate physicians and healthcare team members on clinical documentation
• Monitor provider engagement
• Conduct concurrent reviews of selected patient health records for legibility, clarity, completeness, consistency and precision
• Formulate compliant clarifications/queries following Trinity Health's documentation integrity procedures
• Incorporate Trinity Mission, Vision and Values into behaviors, practices, standards, policies, procedures and decisions

Clinical Documentation Specialist

Representative

• Process credit account balances from patients and insurers within Hospital and/or Medical Group revenue operations
• Reduce patient balance accounts receivable credits and coordinate with customer service to communicate with patients regarding overpayments
• Determine root causes of credit balances and take appropriate steps to fully adjudicate accounts
• Post patient balance refunds and rebill claims as needed
• Review, monitor, and follow up on patient credit accounts receivable as part of the revenue cycle process
• Document corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
• Track payment activity and findings for the Supervisor
• Perform account adjustments or write-offs in accordance with the Write-off Policy
• Research credit balances caused by payment posting and prepare appropriate documentation
• Serve as backup to Payment Posting Representatives
• Prepare refund checks to patients and enter data into the appropriate system
• Promote accurate cash posting and reconciliation
• Post incoming payments proactively and timely
• Submit, track, trend, and report cash-posting-related processes to key stakeholders
• Maintain knowledge of applicable laws, regulations, Trinity Health's Integrity and Compliance Program, Code of Conduct, policies, and procedures

Credit Resolution Representative, I - PFS

Medical Billing and Coding

• Perform day-to-day billing and follow-up activities for an assigned Patient Business Services location
• Support the revenue cycle process for government and non-government accounts
• Document claims billed, paid, settled, and follow-up activities in appropriate systems
• Identify and escalate issues affecting accurate billing and follow-up
• Contact payers directly regarding payments due on accounts
• Review and respond to mail correspondence accurately and promptly
• Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
• Investigate overpayments, underpayments, credit balances, and payment delays
• Route tasks to appropriate workflows to maximize reimbursement and ensure timely claim payment or settlement
• Research claim rejections, make corrections, take corrective action, or refer claims for resolution
• Follow up with patients and third-party payers on delayed payments
• Prepare special reports as directed by the supervisor
• Train and educate Billing and Follow-up Representative I colleagues
• Provide problem resolution for billing and follow-up issues
• Perform other duties assigned by the supervisor
• Maintain knowledge of applicable laws, regulations, Trinity Health compliance programs, Code of Conduct, policies, and procedures
• Report directly to a Supervisor Billing & Follow-Up

Billing and Follow-Up Representative II – Specialty Acute Medical Billing

Coding Specialist

• Research, collect, and analyze information to identify opportunities and develop solutions
• Collaborate on performance improvement activities based on program efficiency and patient experience outcomes
• Distribute analytical reports
• Use multiple system applications to perform analysis, create reports, and develop educational materials
• Research and compile information for ad-hoc operational projects and initiatives
• Synthesize and analyze data, provide detailed summaries and graphical presentations, illustrate trends, and recommend practical solutions
• Leverage program and operational data to define and demonstrate progress, ROI, and impacts
• Ensure accurate CPT/HCPCS documentation for patient billing
• Educate colleagues, clinical staff, and ancillary departments on accurate documentation and appropriate coding
• Perform charge capture and review charts, nursing notes, physician orders, progress notes, and surgical or specialty notes to validate or extract charges
• Verify charges are assigned to the correct patient, encounter, date of service, and required modifiers
• Review documentation and ensure charges and coding align with AMA and Medicare coding guidelines
• Perform CPT and ICD-10 coding, documentation review, and claim denial review
• Work pre-bill edits including OCE/CCI and DNFB within key metrics
• Provide at-elbow support to ancillary departments, including supply and implant charge capture, duplicate charge identification, and resolution of documentation or charge errors
• Perform charge entry, charge approvals, and quality charge reviews, including modifier appending and clinical documentation checks
• Validate charges for complex service lines and surgical or specialty coding practices
• Provide feedback to Revenue Integrity colleagues on areas of opportunity

Specialist Charge Revenue Integrity – Surgery Coding

Nurse

• Collaborate and facilitate optimal provision of care through virtual daily management using computerized and/or digital platforms
• Assess, plan, implement, coordinate, monitor, and evaluate patients' plans of care from admission to discharge
• Organize care with the multidisciplinary care team and participate directly or indirectly with patients
• Use clinical knowledge and critical thinking to coordinate, implement, and support plans of care
• Ensure seamless, effective, and efficient transitions of care across the continuum
• Perform chart audits to enhance quality and safety
• Monitor department-specific quality metrics and ensure complete, accurate patient-record documentation
• Perform virtual Safety Rounds
• Serve as clinician, educator, consultant/collaborator, and navigator
• Promote the Holy Cross Health Model of Care and nursing profession
• Facilitate shared governance and comply with ANA standards and Code of Ethics

Virtual Registered Nurse – Med/Surg

• Process credit account balances from patients and insurers within hospital and/or medical group revenue operations
• Reduce patient balance accounts receivable credits and coordinate with customer service regarding patient overpayments
• Determine root causes of credit balances and take appropriate steps to fully adjudicate accounts
• Post patient balance refunds and rebill claims as needed
• Review, monitor, and follow up on patient credit accounts receivable as part of the revenue cycle process
• Document corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
• Track payment activity and findings for the Supervisor
• Perform account adjustments or write-offs according to policy
• Research credit balances caused by payment posting and prepare documentation
• Serve as backup to Payment Posting Representatives
• Prepare patient refund checks and enter data into the appropriate system
• Promote accurate cash posting and reconciliation
• Post incoming payments timely and effectively; ensure related cash-posting processes are submitted, tracked, trended, and reported
• Maintain knowledge of applicable laws, regulations, Trinity Health's Integrity and Compliance Program, Code of Conduct, policies, and procedures

Credit Resolution Representative – I

• Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location
• Support the revenue cycle process as part of the billing and follow-up team
• Document claims billed, paid, settled, and follow-up in appropriate systems
• Identify and escalate issues affecting accurate billing and follow-up activities
• Contact payers directly regarding payment due on accounts
• Review and respond to mail correspondence in a timely and accurate manner
• Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
• Investigate overpayments, underpayments, credit balances, and payment delays
• Route tasks to correct workflows to maximize reimbursement and ensure claims are paid or settled timely and accurately
• Research claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues
• Follow up on delayed payments by contacting patients and third-party payers, determining causes for delay, and supplying additional data as required
• Prepare special reports as directed by the Supervisor Billing and Follow-Up
• Perform other duties as assigned by the supervisor
• Maintain working knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, policies, and procedures

Billing & Follow-Up Representative, Hospital Medical Billing Follow-up – Commercial Payors

• Process credit account balances from patients and insurance companies within hospital and/or medical group revenue operations
• Reduce account receivable credits and communicate with insurance companies
• Coordinate with customer service to communicate with patients about overpayments
• Determine root causes of credit balances and take appropriate steps for full account adjudication
• Post insurance payment and rejection transactions
• Rebill claims as needed to maintain manageable credit accounts receivable and ensure accurate claims and patient statements
• Review, monitor, and follow up on insurance, patient, and Medicare credit accounts receivable
• Document corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
• Track payment activity and findings for the Supervisor
• Perform account adjustments and write-offs according to policy
• Research credit balances and prepare documentation
• Provide feedback to the Cash Posting team
• Serve as backup to Payment Posting Representatives
• Prepare refund checks for patients and insurers and enter data into the appropriate system
• Promote accurate cash posting and reconciliation
• Cash post incoming payments promptly and effectively
• Track, trend, and report related cash-posting activities to key stakeholders
• Report directly to the Supervisor Payment Posting
• Maintain compliance with applicable laws, regulations, Trinity Health policies, Integrity and Compliance Program, and Code of Conduct

Credit Resolution Representative – II

Analyst

• Review medical records, itemized bills, and departmental documentation to validate charge accuracy
• Identify discrepancies and summarize audit findings, including financial implications
• Collaborate with departments to resolve charge issues and improve charging practices
• Support compliance with billing, documentation, and charge capture guidelines
• Maintain working knowledge of coding principles, billing rules, and charging processes
• Work with clinical, billing, and revenue cycle teams
• Adapt to evolving regulatory and billing requirements
• Handle patient, financial, and organizational information confidentially