Administrator HRSS Tier 1 – Employment Administration

Trinity Health

. Provide administrative service, support, navigation and solutions .

Posted 10/9/2026full-timeLivonia • Michigan • United StatesJunior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in HRIS systems such as Workday and UKG, providing administrative support and customer service in a high-volume HR Shared Services environment. Capable of managing onboarding processes, ensuring compliance, and enhancing operational efficiency through effective problem-solving and collaboration.

Highest-signal resume keywords

Workday Tier 1 SupportHR Shared Services ExperienceAdobe Acrobat ProficiencyMicrosoft Office Suite ProficiencyHR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClerical FunctionsCase Management TechnologyOnboarding Documentation ManagementHRIS Audit ReportingEmployment AdministrationBenefits AdministrationProcess EnhancementsTechnical TroubleshootingCompliance Monitoring

Soft Skills

Customer ServiceCommunicationCollaborationProblem-SolvingAttention to Detail

Tools & Technologies

WorkdayUKGAdobe AcrobatCiscoHRIS Systems

Certifications & Qualifications

HR Certification

Industry Keywords

High-Volume Customer SupportTalent AcquisitionRecruitmentOnboardingEmployment Verification

About the role

Key responsibilities & impact

Provide administrative service, support, navigation and solutions
Perform clerical functions including customer service, data entry, and maintenance and organization of records
Provide first-point-of-contact resolution for colleague inquiries while maintaining SLA standards
Use case management technology to track and log issues and case notes
Respond to HR inquiries related to records, employment administration, HRIS systems and policy interpretation
Provide Workday Tier 1 technology support to candidates and Talent Acquisition partners
Process new hires, re-hires, rescinded hires and start-date changes in Workday
Monitor onboarding documentation for compliance with company policies
Manage daily and weekly HRIS audit reports and reconcile discrepancies
Process union dues cards and personal-information updates in Workday
Review employee documents for accuracy, completeness and authorization; enter records in HR systems
Handle PDFs using Adobe Acrobat, including extracting, combining, redacting and manipulating documents
Complete unemployment questionnaire intake
Handle employment-verification inquiries and escalate complex cases
Identify process enhancements, learn new systems and support continuous improvement
Collaborate with health ministry partners and Centers of Expertise

Requirements

What you’ll need

Associate’s degree or equivalent experience
Minimum 1+ years of progressive experience in a high-volume customer support role work environment
Demonstrated proficiency in Adobe, Workday, UKG, Cisco or similar HRIS and Contact Center systems
Must be able to travel to various Trinity Health sites 25% as needed
Experience in HR Shared Services environment, Talent Acquisition, Recruitment, Benefit and/or Onboarding preferred
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
HR Certification from an accredited body
High-volume HR Shared Services environment, including employment administration and/or benefits administration
Ability to troubleshoot issues and explain technical concepts understandably to users of all levels
Ability to follow applicable federal, state and local laws/regulations and Trinity Health policies, procedures and guidelines

Benefits

Comp & perks

Remote-based position
Hybrid work arrangement with an average of 2 days a month in the System Office Livonia, MI
Opportunities for ongoing learning and development
Equal Opportunity Employer