Administrator HRSS Tier 1 – Employment Administration

Trinity Health

. Provide administrative service, support, navigation and solutions .

Posted 10/10/2026full-timeLivonia • Michigan • United StatesJunior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in administrative support, case management, and HRIS systems, with a focus on improving workflow and process enhancements. Capable of delivering high-volume customer service and maintaining compliance with HR policies and procedures.

Highest-signal resume keywords

Workday Tier 1 SupportHigh-Volume Customer SupportHR Shared Services ExperienceAdobe ProficiencyMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecord MaintenanceDocument AnalysisCase ManagementSLA Standards ComplianceEmployment AdministrationBenefits AdministrationOnboarding SupportUnion Dues ProcessingIssue Tracking

Soft Skills

Customer ServiceProblem SolvingCommunicationCollaborationOrganizational Skills

Tools & Technologies

WorkdayUKGAdobeCiscoHRIS Systems

Certifications & Qualifications

HR Certification

Industry Keywords

Talent AcquisitionHR Records ManagementEmployment VerificationUnemployment QuestionnairesHigh-Volume Environment

About the role

Key responsibilities & impact

Provide administrative service, support, navigation and solutions
Perform clerical functions including customer service, data entry, and maintenance and organization of records
Provide administrative support and improve coordination, preparation and workflow of department processes
Develop, implement and maintain job-related records
Deliver colleague support through case management and phone interactions
Provide first point of contact resolution while maintaining SLA standards
Track and log issues and case notes using case management technology
Respond to HR inquiries related to records, employment administration, HRIS systems and policy interpretation
Identify process enhancements and contribute to implementation of improvements
Support HR Records management, including document analysis, PDF handling, unemployment questionnaires and employment verifications
Provide high-volume phone, case management and Workday transactional support for hiring and onboarding
Provide Workday Tier 1 technology support to candidates and Talent Acquisition partners
Audit HRIS transactions and reconcile discrepancies with HR, Payroll, UKG and Compensation teams
Process union dues cards and personal information updates in Workday

Requirements

What you’ll need

Associate’s degree or equivalent experience
Minimum 1+ years of progressive experience in a high-volume customer support role work environment
Demonstrated proficiency in Adobe, Workday, UKG, Cisco or similar HRIS and Contact Center systems
Experience in HR Shared Services environment, Talent Acquisition, Recruitment, Benefit and/or Onboarding preferred
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
HR Certification from an accredited body
High-volume HR Shared Services environment, including employment administration and/or benefits administration
Must be able to travel to the various Trinity Health sites 25% as needed
Ability to perform the listed physical and mental requirements, including lifting up to 30 pounds unassisted occasionally

Benefits

Comp & perks

Remote-based position
Hybrid work arrangement with an average of 2 days a month in office
Ongoing learning and development
Equal Opportunity Employer