Administrator, HRSS Tier 1 Records

Trinity Health

. Provide administrative service, support, navigation and/or solutions according to experience, education, policies and procedures .

Posted 10/9/2026full-timeLivonia • Michigan • United StatesJunior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in HRIS systems such as Workday and UKG, alongside strong administrative skills in customer support and case management. Capable of maintaining high performance metrics while enhancing processes and supporting team transitions.

Highest-signal resume keywords

HRIS ProficiencyCustomer Support ExperienceAdobe Acrobat SkillsProcess ImprovementHR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClerical FunctionsCase ManagementEmployment AdministrationBenefits AdministrationMicrosoft Office SuiteForms MappingRecord MaintenanceHigh-Volume SupportComplex Case Management

Soft Skills

CommunicationMentoringTeam SupportProblem SolvingCustomer Service

Tools & Technologies

WorkdayUKGCiscoAdobe AcrobatHRIS SystemsKnowledge ResourcesJob Aids

Certifications & Qualifications

HR Certification

Industry Keywords

HR Shared ServicesTalent AcquisitionRecruitmentOnboardingEmployment Verification

About the role

Key responsibilities & impact

Provide administrative service, support, navigation and/or solutions according to experience, education, policies and procedures
Perform clerical functions including customer service, data entry, and maintenance and organization of records
Deliver an exceptional colleague experience through case management and phone interactions
Provide first point of contact resolution while maintaining SLA standards
Use case management technology to track and log issues and notes
Respond to HR inquiries related to records, employment administration, HRIS systems and policy interpretation
Support teammates while meeting weekly performance, quality and accuracy metrics
Identify process enhancements and contribute to implementation of improvements
Maintain relationships with health ministry partners and Centers of Expertise
Learn new systems, follow updated workflows and support peers through transitions
Manage complex cases, mentor peers and contribute to continuous improvement as proficiency increases
Receive and review employee documents for accuracy, completeness and authorizations
Determine appropriate HR system entry using forms mapping tools and department procedures
Handle PDFs using Adobe Acrobat, including extracting, combining, redacting and manipulating files
Complete intake of unemployment questionnaires system wide
Handle inquiries, use job aids and knowledge resources, and escalate complex cases
Communicate with internal and external customers regarding employment verification requests

Requirements

What you’ll need

Associate’s degree or equivalent experience
Minimum 1+ years of progressive experience in a high-volume customer support role work environment
Demonstrated proficiency in Adobe, Workday, UKG, Cisco or similar HRIS and Contact Center systems
Must be able to travel to the various Trinity Health sites 25% as needed
Experience in HR Shared Services environment, Talent Acquisition, Recruitment, Benefit and/or Onboarding preferred
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
HR Certification from an accredited body
High-volume HR Shared Services environment, including employment administration and/or benefits administration