Billing and Follow-up Representative – Hospital Medical Billing Follow-up, Blue Cross Payor

Trinity Health

. Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location .

Posted 10/22/2026full-timeRemote • Michigan • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle functions, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Possesses strong communication and organizational skills to effectively manage tasks and collaborate within a healthcare environment.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingBilling and Follow-Up ActivitiesMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle FunctionsMedical Claims ProcessingFinancial CounselingFinancial ClearanceAccountingCustomer ServiceBilling ActivitiesClaims ResearchClaims CorrectionTask Routing

Soft Skills

Excellent CommunicationOrganizational AbilitiesInterpersonal SkillsTime ManagementAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesHospital EnvironmentManaged Care OrganizationTrinity Health ComplianceBilling Discrepancies

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
Support the revenue cycle process as part of the billing and follow-up team
Document claims billed, paid, settled, and follow-up in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers regarding payment due on accounts and review/respond to mail correspondence
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to correct workflows to maximize reimbursement and ensure timely, accurate claim settlement
Research claim rejections, make corrections, take corrective actions, and refer claims as appropriate
Follow up on delayed payments with patients and third-party payers
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Perform other duties as assigned
Maintain knowledge of applicable laws, regulations, Trinity Health compliance programs, Code of Conduct, policies, and procedures

Requirements

What you’ll need

High School diploma and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities, or an equivalent combination of education and experience
Experience in a complex, multi-site environment preferred
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills in dealing with internal and external customers
Accuracy, attention to detail and time management skills
Ability to work independently
Ability to perform billing and follow-up activities in a prompt and accurate manner
Must be comfortable operating in a collaborative, shared leadership environment
Must possess a personal presence characterized by honesty, integrity, and caring
Must be able to set and organize work priorities and adapt to frequent changes
Must be able to work concurrently on a variety of tasks/projects in a potentially stressful environment
Must possess the ability to comply with Trinity Health policies and procedures