Billing and Follow-up Representative – Hospital Medical Billing Follow-up, Blue Cross Payor

Trinity Health

. Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location .

Posted 10/24/2026full-timeRemote • Michigan • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle functions, including medical claims processing and billing activities, while ensuring compliance with applicable laws and regulations. Strong communication and organizational skills are essential for effective collaboration and timely resolution of billing discrepancies.

Highest-signal resume keywords

Revenue Cycle FunctionsMedical Claims ProcessingBilling ActivitiesCommunication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Claims ProcessingBilling ActivitiesFinancial CounselingFinancial ClearanceAccountingCustomer ServiceData AnalysisRegulatory ComplianceTime ManagementProblem Solving

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationOrganizational AbilitiesInterpersonal SkillsAbility to Work Independently

Tools & Technologies

Microsoft OfficeOutlookWordPowerPointExcel

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Revenue OperationsPatient Business ServicesHealth InsuranceManaged Care OrganizationHealthcare Financial ServicesBilling DiscrepanciesClaims ResolutionPayment DelaysCompliance RequirementsTrinity Health Policies

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location
Support the revenue cycle process as part of the billing and follow-up team
Document claims billed, paid, settled, and follow-up in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up activities
Contact payers directly regarding payment due on accounts
Review and respond to mail correspondence accurately and promptly
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to correct workflows to maximize reimbursement and ensure claims are paid or settled timely and accurately
Research claim rejections, make corrections, take corrective actions, and/or refer claims for resolution
Follow up on delayed payments with patients and third-party payers, determine causes of delay, and provide additional data as required
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Perform other duties as assigned
Maintain knowledge of applicable laws, regulations, Trinity Health policies, and compliance requirements

Requirements

What you’ll need

High School diploma and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems in a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting
Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities promptly and accurately
Ability to work in a collaborative, shared leadership environment
Ability to comply with Trinity Health policies and procedures
Ability to operate a keyboard and communicate extensively by telephone and in person