Billing and Follow-up Representative – Hospital Medical Billing Follow-up, Blue Cross Payor

Trinity Health

. Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location .

Posted 10/23/2026full-timeFarmington Hills • Michigan • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle functions, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Proficient in managing claims processing and maintaining accurate documentation to maximize reimbursement.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingBilling and Follow-Up ActivitiesExcellent Communication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Cycle FunctionsClaims DocumentationFinancial CounselingAccountingCustomer ServiceBilling ActivitiesClaims ProcessingData ResearchRegulatory ComplianceTime Management

Soft Skills

Organizational AbilitiesInterpersonal SkillsAbility to Work IndependentlyAdaptabilityCollaboration

Tools & Technologies

Microsoft OfficeOutlookWordPowerPointExcel

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesHospital BillingInsurance InformationPayment DelaysClaim Rejections

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
Support the revenue cycle process as part of the billing and follow-up team
Document claims billed, paid, settled, and follow-up in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly regarding payments due and review/respond to mail correspondence
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to appropriate workflows to maximize reimbursement and ensure timely, accurate claim payment or settlement
Research claim rejections, make corrections, take corrective actions, and/or refer claims for resolution
Follow up on delayed payments by contacting patients and third-party payers, determining causes of delay, and supplying additional data
Prepare special follow-up reports as directed by the supervisor
Perform other duties assigned by the supervisor
Maintain knowledge of applicable laws, regulations, Trinity Health's compliance program, code of conduct, policies, and procedures

Requirements

What you’ll need

High School diploma and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems in a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting
Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills when dealing with internal and external customers
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities in a prompt and accurate manner
Comfortable operating in a collaborative, shared leadership environment
Ability to comply with Trinity Health policies and procedures
Ability to organize work priorities and adapt to frequent changes
Ability to work concurrently on a variety of tasks/projects in a potentially stressful environment
Manual dexterity to operate a keyboard; hearing sufficient for extensive telephone and in-person communication