Billing and Follow-Up Representative – Hospital Medical Billing Follow-up

Trinity Health

. Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location .

Posted 10/23/2026full-timeFarmington Hills • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle functions, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Proficient in managing claims processing and resolving discrepancies to maximize reimbursement and maintain accurate financial records.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingMicrosoft Office ProficiencyBilling Discrepancy ResolutionCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ActivitiesClaims DocumentationFinancial CounselingAccountingData ResearchPayment ProcessingRegulatory ComplianceTime ManagementProblem ResolutionTask Routing

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational AbilitiesInterpersonal SkillsAttention to Detail

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesHospital EnvironmentManaged Care OrganizationPatient Business ServicesTrinity Health Compliance

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
Support the revenue cycle process as part of the billing and follow-up team
Document claims billed, paid, settled, and follow-up activities in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly regarding payment due on accounts
Review and respond to mail correspondence in a timely and accurate manner
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to appropriate workflows to maximize reimbursement and ensure claims are paid or settled timely and accurately
Research claim rejections, make corrections, take corrective actions, and refer claims to appropriate colleagues
Follow up on delayed payments with patients and third-party payers
Determine causes of payment delays and supply additional data as required
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Assist in training and educating Billing and Follow-up Representative I colleagues
Provide problem resolution for billing and follow-up issues
Maintain knowledge of applicable laws, regulations, Trinity Health compliance program, code of conduct, policies, and procedures

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting, Business Administration, or related field, and a minimum of three (3) or more years' direct experience and relevant knowledge of revenue cycle functions and systems
Experience working within a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting
Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills in dealing with internal and external customers
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities in a prompt and accurate manner
Comfort operating in a collaborative, shared leadership environment
Personal presence characterized by honesty, integrity, and caring
Ability to comply with Trinity Health policies and procedures
Ability to set and organize work priorities and adapt as they change
Ability to work concurrently on multiple tasks/projects in a potentially stressful environment
Must be able to operate a keyboard and communicate extensively by phone and in person

Benefits

Comp & perks

Equal Opportunity Employer
Training and education for Billing and Follow-up Representative I colleagues
Collaborative, shared leadership environment