Billing and Follow-up Representative I – Hospital Medical Billing Follow-up, Blue Cross Payor

Trinity Health

. Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location .

Posted 10/22/2026full-timeRemote • Michigan • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle functions, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Proficient in managing claims processing and maintaining accurate documentation to maximize reimbursement.

Highest-signal resume keywords

Revenue Cycle FunctionsMedical Claims ProcessingBilling And Follow-Up ActivitiesExcellent Communication SkillsAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingBillingFollow-Up ActivitiesFinancial CounselingFinancial ClearanceAccountingCustomer ServiceDocumentationIssue IdentificationResearching Claim Rejections

Soft Skills

Organizational AbilitiesInterpersonal SkillsTime ManagementAbility To Work IndependentlyCollaborative Leadership

Tools & Technologies

Microsoft OfficeOutlookWordPowerPointExcel

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Patient Business ServicesHealth InsuranceManaged Care OrganizationHealthcare Financial ServicesTrinity Health Compliance

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location
Serve as a member of the billing and follow-up team responsible for billing and follow-up of government and non-government accounts
Document claims billed, paid, settled, and follow-up in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up activities
Contact payers directly for payment due on accounts and review and respond to mail correspondence
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to correct workflows to maximize reimbursement and ensure claims are paid or settled timely and accurately
Research claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues
Follow up on delayed payments by contacting patients and third-party payers, determining causes for delay, and supplying additional data
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Perform other duties as needed and assigned by the supervisor
Maintain knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, policies, and procedures

Requirements

What you’ll need

High School diploma
At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities, or an equivalent combination of education and experience
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills
Accuracy, attention to detail and time management skills
Ability to work independently
Ability to perform billing and follow-up activities in a prompt and accurate manner
Comfortable operating in a collaborative, shared leadership environment
Ability to comply with Trinity Health policies and procedures

Benefits

Comp & perks

Equal Opportunity Employer
Day shift
Remote work position