Billing and Follow-Up Representative II – Hospital Follow-Up, Medicaid/HMO Payor

Trinity Health

. Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location .

Posted 10/23/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle functions, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Proficient in managing claims processing and resolving discrepancies in a healthcare financial service setting.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingMicrosoft Office ProficiencyBilling Discrepancy ResolutionInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingClaims ProcessingFinancial CounselingAccountingTime ManagementAttention to DetailProblem ResolutionData AnalysisRegulatory ComplianceWorkflow Management

Soft Skills

Organizational AbilitiesVerbal CommunicationWritten CommunicationCustomer ServiceAdaptability

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesPatient Business ServicesMulti-Site EnvironmentInsurance InformationTrinity Health Compliance

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
Bill and follow up on government and non-government accounts
Document claims billed, paid, settled, and follow-up activities in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly regarding payment due on accounts and review and respond to mail correspondence
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to correct workflows to maximize reimbursement and ensure claims are paid or settled timely and accurately
Research claim rejections, make corrections, take corrective actions, and refer claims to appropriate colleagues
Follow up on delayed payments with patients and third-party payers, determine causes, and provide additional data as required
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Assist in training and educating Billing and Follow-up Representative I colleagues
Provide problem resolution for billing and follow-up issues
Perform other duties as assigned by the supervisor
Maintain knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, and policies

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting, Business Administration, or related field, and a minimum of three (3) or more years' direct experience and relevant knowledge of revenue cycle functions and systems
Experience in a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting
Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience
Experience in a complex, multi-site environment preferred
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills for dealing with internal and external customers
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities promptly and accurately
Comfort operating in a collaborative, shared leadership environment
Personal presence characterized by honesty, integrity, and caring
Ability to operate a keyboard and communicate extensively by telephone and in person
Ability to organize work priorities, adapt to frequent changes, and work concurrently on multiple tasks/projects
Ability to comply with Trinity Health policies and procedures

Benefits

Comp & perks

Remote work position
Equal Opportunity Employer
Consideration for employment without regard to protected characteristics