Billing and Follow-Up Representative II – Hospital Follow-Up, Medicaid/HMO Payor

Trinity Health

. Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location .

Posted 10/22/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle management, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Proficient in problem resolution and effective communication with internal and external stakeholders.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingMicrosoft Office ProficiencyBilling Discrepancy ResolutionAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ActivitiesClaims DocumentationPayment Follow-UpFinancial CounselingAccountingCustomer ServiceClaims ResearchRegulatory ComplianceTime ManagementProblem Resolution

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational AbilitiesInterpersonal SkillsIndependent Work

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Patient Business ServicesHealth InsuranceManaged Care OrganizationHealthcare Financial ServicesMulti-Site Environment

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
Support the revenue cycle process for an assigned PBS location
Document claims billed, paid, settled, and follow-up in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly for payment due on accounts and review/respond to mail correspondence
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to correct workflows to maximize reimbursement and ensure timely claim payment or settlement
Research claim rejections, make corrections, take corrective actions, or refer claims for resolution
Follow up on delayed payments with patients and third-party payers
Prepare special reports as directed by the supervisor
Assist in training and educating Billing and Follow-up Representative I colleagues
Provide problem resolution for billing and follow-up issues
Perform other duties assigned by the supervisor
Maintain knowledge of applicable laws, regulations, Trinity Health policies, Integrity and Compliance Program, and Code of Conduct

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting or Business Administration or related field, and a minimum of three (3) or more years' of direct experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience
Experience in a complex, multi-site environment preferred
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills in dealing with internal and external customers
Accuracy, attention to detail and time management skills
Ability to work independently
Ability to perform billing and follow-up activities in a prompt and accurate manner
Comfortable operating in a collaborative, shared leadership environment
Ability to comply with Trinity Health policies and procedures

Benefits

Comp & perks

Work Remote Position
Day shift
Equal Opportunity Employer