Billing and Follow-Up Representative II – Hospital Medical Billing Follow-up

Trinity Health

. Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location .

Posted 10/22/2026full-timeFarmington Hills • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle functions, billing, and follow-up activities within healthcare settings, ensuring compliance with applicable laws and regulations. Proficient in problem resolution, communication, and collaboration to maximize reimbursement and maintain accurate financial records.

Highest-signal resume keywords

Revenue Cycle FunctionsBilling and Follow-Up ActivitiesMicrosoft Office ProficiencyCommunication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingClaims DocumentationPayment Follow-UpIssue IdentificationClaim Rejection ResearchFinancial ReportingRegulatory ComplianceTime ManagementProblem ResolutionData Entry

Soft Skills

Organizational AbilitiesInterpersonal SkillsAdaptabilityIntegrityCollaboration

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesPatient Business ServicesMulti-Site EnvironmentInsurance InformationTrinity Health Compliance

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
Bill and follow up on government and non-government accounts
Document claims billed, paid, settled, and follow-up activity in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly regarding payment due on accounts and review/respond to correspondence
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to appropriate workflows to maximize reimbursement and ensure timely claim payment or settlement
Research claim rejections, make corrections, take corrective actions, and refer claims for resolution
Follow up on delayed payments with patients and third-party payers
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Assist with training and education of Billing and Follow-up Representative I colleagues
Provide problem resolution for billing and follow-up issues
Perform other duties assigned by the supervisor
Maintain knowledge of applicable laws, regulations, Trinity Health compliance requirements, Code of Conduct, policies, and procedures

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting, Business Administration, or related field, plus a minimum of three (3) or more years of direct experience and relevant knowledge of revenue cycle functions and systems in a hospital or clinic, health insurance company, managed care organization, or other health care financial service setting
Equivalent combination of education and experience accepted
Experience in a complex, multi-site environment preferred
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities promptly and accurately
Comfortable operating in a collaborative, shared leadership environment
Personal presence characterized by honesty, integrity, and caring
Ability to operate a keyboard and communicate extensively by telephone and in person
Ability to organize work priorities, adapt to changing priorities, manage multiple tasks/projects, and comply with Trinity Health policies and procedures

Benefits

Comp & perks

Full time employment
Day shift
Remote work indicated in the job title