Billing and Follow Up Representative II – Hospital Payment Variance, Commercial Payors

Trinity Health

. Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location .

Posted 10/9/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle management, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Proficient in medical claims processing and effective communication with patients and payers to resolve billing discrepancies.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingMicrosoft Office ProficiencyBilling and Follow-Up ActivitiesInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingClaims ProcessingFinancial CounselingAccountingAttention to DetailTime ManagementProblem ResolutionOrganizational SkillsRegulatory ComplianceData Documentation

Soft Skills

Verbal CommunicationWritten CommunicationIndependenceAdaptabilityTeam Collaboration

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesPatient Business ServicesManaged Care OrganizationHealth InsuranceHospital Environment

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
Support the revenue cycle process as part of the billing and follow-up team
Document claims billed, paid, settled, and follow-up activities in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly regarding payment due on accounts
Review and respond to mail correspondence in a timely and accurate manner
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to appropriate workflows to maximize reimbursement and ensure timely claim payment or settlement
Research claim rejections, make corrections, take corrective actions, and refer claims for resolution
Follow up with patients and third-party payers regarding delayed payments
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Assist in training and educating Billing and Follow-up Representative I colleagues
Provide problem resolution for billing and follow-up issues
Perform other duties assigned by the supervisor
Maintain knowledge of applicable laws, regulations, compliance programs, codes of conduct, policies, and procedures

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting, Business Administration, or related field
Minimum of three (3) or more years of direct experience and relevant knowledge of revenue cycle functions and systems
Experience in a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting
Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or equivalent combination of education and experience
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities in a prompt and accurate manner
Must be comfortable operating in a collaborative, shared leadership environment
Must possess honesty, integrity, caring, and the ability to inspire and motivate others
Must be able to set and organize work priorities and adapt to frequent changes
Must be able to work concurrently on multiple tasks/projects in a potentially stressful environment
Must comply with Trinity Health policies and procedures

Benefits

Comp & perks

Remote work position
Day shift
Training and education opportunities
Equal opportunity employment