Billing and Follow-Up Representative II – Specialty Acute Medical Billing

Trinity Health

. Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location .

Posted 10/1/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical claims processing, billing, and follow-up activities within revenue operations, ensuring accuracy and compliance with healthcare financial services. Proficient in communication and problem resolution, with a strong focus on organizational skills and attention to detail.

Highest-signal resume keywords

Medical Claims ProcessingRevenue Cycle FunctionsMicrosoft Office ProficiencyBilling and Follow-Up ActivitiesInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Claims ProcessingRevenue Cycle FunctionsFinancial CounselingAccountingCustomer Service ActivitiesBilling ActivitiesFollow-Up ActivitiesProblem ResolutionAttention to DetailTime Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationOrganizational AbilitiesAbility to Work IndependentlyAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesHospital EnvironmentManaged Care OrganizationHealth Insurance CompanyPatient Business Services

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within revenue operations for an assigned Patient Business Services location
Bill and follow up on government and non-government accounts
Document claims billed, paid, settled, and follow-up activities in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly regarding payment due on accounts
Review and respond to mail correspondence in a timely and accurate manner
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to appropriate workflows to maximize reimbursement and ensure timely claim payment or settlement
Research claim rejections, make corrections, take corrective actions, and refer claims as needed
Follow up on delayed payments with patients and third-party payers
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Assist with training and education of Billing and Follow-up Representative I colleagues
Provide problem resolution for billing and follow-up issues
Perform other duties assigned by the supervisor
Report directly to a Supervisor Billing & Follow-Up

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting, Business Administration, or related field, and a minimum of three (3) or more years of direct experience and relevant knowledge of revenue cycle functions and systems
Experience working within a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting
Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities promptly and accurately
Ability to operate in a collaborative, shared leadership environment
Ability to comply with Trinity Health policies and procedures
Must be able to organize work priorities and adapt to frequent changes
Must be able to work concurrently on a variety of tasks/projects in a potentially stressful environment
Manual dexterity for keyboard operation and hearing for extensive telephone and in-person communication
Comfortable operating in a collaborative, shared leadership environment

Benefits

Comp & perks

Remote work position
Day shift
Equal Opportunity Employer