Billing and Follow-Up Representative II – Specialty Acute Medical Billing

Trinity Health

. Perform day-to-day billing and follow-up activities for an assigned Patient Business Services location .

Posted 10/2/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle management, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Proficient in medical claims processing and financial counseling within a healthcare environment.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingFinancial CounselingMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ActivitiesClaims DocumentationPayment Follow-UpIssue ResolutionFinancial Clearance

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational AbilitiesInterpersonal SkillsTime Management

Certifications & Qualifications

Regulatory Certifications

Industry Keywords

Healthcare Financial ServicesHospital EnvironmentManaged Care OrganizationTrinity Health ComplianceMulti-Site Environment

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities for an assigned Patient Business Services location
Support the revenue cycle process for government and non-government accounts
Document claims billed, paid, settled, and follow-up activities in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly regarding payments due on accounts
Review and respond to mail correspondence accurately and promptly
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to appropriate workflows to maximize reimbursement and ensure timely claim payment or settlement
Research claim rejections, make corrections, take corrective action, or refer claims for resolution
Follow up with patients and third-party payers on delayed payments
Prepare special reports as directed by the supervisor
Train and educate Billing and Follow-up Representative I colleagues
Provide problem resolution for billing and follow-up issues
Perform other duties assigned by the supervisor
Maintain knowledge of applicable laws, regulations, Trinity Health compliance programs, Code of Conduct, policies, and procedures
Report directly to a Supervisor Billing & Follow-Up

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting, Business Administration, or related field
Minimum of three (3) or more years of direct experience and relevant knowledge of revenue cycle functions and systems
Experience working within a hospital or clinic environment, health insurance company, managed care organization, or other healthcare financial service setting
Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience
Experience in a complex, multi-site environment preferred
Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities promptly and accurately
Must be comfortable operating in a collaborative, shared leadership environment
Must possess honesty, integrity, caring, and the ability to promote Trinity Health's philosophy, mission, vision, goals, and values
Must be able to organize work priorities and adapt to changing priorities
Must be able to work concurrently on multiple tasks/projects in a potentially stressful environment
Must comply with Trinity Health policies and procedures

Benefits

Comp & perks

Remote work position
Equal Opportunity Employer commitment
Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected status