Billing & Follow-Up Representative, Hospital Medical Billing Follow-up – Commercial Payors

Trinity Health

. Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location .

Posted 10/2/2026full-timeRemote • Michigan • United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle management, including billing and follow-up activities, while ensuring compliance with applicable laws and regulations. Proficient in communication and organizational skills to effectively manage tasks and collaborate with internal and external stakeholders.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingBilling and Follow-Up ActivitiesMicrosoft Office SuiteAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Claims ProcessingBilling and Follow-Up ActivitiesFinancial CounselingFinancial ClearanceAccountingCustomer ServiceRegulatory ComplianceData AnalysisTask PrioritizationProblem Solving

Soft Skills

Excellent Verbal CommunicationWritten CommunicationOrganizational AbilitiesInterpersonal SkillsTime Management

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

Trinity Health Trainee Program CompletionRegulatory/Mandatory Certifications

Industry Keywords

Revenue OperationsPatient Business ServicesHealth InsuranceManaged Care OrganizationHealthcare Financial Services

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location
Support the revenue cycle process as part of the billing and follow-up team
Document claims billed, paid, settled, and follow-up in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up activities
Contact payers directly regarding payment due on accounts
Review and respond to mail correspondence in a timely and accurate manner
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to correct workflows to maximize reimbursement and ensure claims are paid or settled timely and accurately
Research claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues
Follow up on delayed payments by contacting patients and third-party payers, determining causes for delay, and supplying additional data as required
Prepare special reports as directed by the Supervisor Billing and Follow-Up
Perform other duties as assigned by the supervisor
Maintain working knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, policies, and procedures

Requirements

What you’ll need

High School diploma and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards, or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities, or an equivalent combination of education and experience
Experience in a complex, multi-site environment preferred
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills in dealing with internal and external customers
Accuracy, attention to detail and time management skills
Ability to work independently
Ability to perform billing and follow-up activities in a prompt and accurate manner
Comfortable operating in a collaborative, shared leadership environment
Ability to comply with Trinity Health policies and procedures
Ability to set and organize work priorities and adapt as they change frequently
Ability to work concurrently on a variety of tasks/projects in a potentially stressful environment
Manual dexterity to operate a keyboard and hearing for extensive telephone and in-person communication