Billing & Follow-Up Representative I – Hospital Medical Billing Follow-up – Commercial Payors

Trinity Health

. Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location .

Posted 10/1/2026full-timeFarmington Hills • Michigan • United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle functions, billing processes, and follow-up activities within healthcare settings, ensuring compliance with applicable laws and regulations. Possesses strong communication and organizational skills to effectively manage billing discrepancies and collaborate with internal and external stakeholders.

Highest-signal resume keywords

Revenue Cycle ManagementBilling and Follow-Up ActivitiesMicrosoft Office ProficiencyExcellent Communication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ProcessesClaims DocumentationPayment InvestigationClaims Rejection ResearchData Analysis

Soft Skills

Organizational AbilitiesInterpersonal SkillsTime ManagementAbility to Work IndependentlyAdaptability

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesPatient Business ServicesInsurance InformationCompliance ProgramMulti-Site Environment

About the role

Key responsibilities & impact

Perform day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services location
Support the revenue cycle process as part of the billing and follow-up team
Document claims billed, paid, settled, and follow-up activities in appropriate systems
Identify and escalate issues affecting accurate billing and follow-up
Contact payers directly regarding payment due on accounts
Review and respond to mail correspondence accurately and promptly
Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
Investigate overpayments, underpayments, credit balances, and payment delays
Route tasks to appropriate workflows to maximize reimbursement and ensure timely, accurate claim payment or settlement
Research claim rejections, make corrections, take corrective actions, and refer claims to appropriate colleagues
Follow up on delayed payments with patients and third-party payers, determine causes, and provide additional data as needed
Prepare special follow-up reports as directed by the Supervisor Billing and Follow-Up
Perform other duties assigned by the supervisor
Maintain knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, policies, and procedures

Requirements

What you’ll need

High School diploma and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards, or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems in a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting, or an equivalent combination of education and experience
Experience in a complex, multi-site environment preferred
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Excellent verbal and written communication and organizational abilities
Strong interpersonal skills in dealing with internal and external customers
Accuracy, attention to detail, and time management skills
Ability to work independently
Ability to perform billing and follow-up activities promptly and accurately
Comfortable operating in a collaborative, shared leadership environment
Personal presence characterized by honesty, integrity, and caring
Ability to comply with Trinity Health policies and procedures
Manual dexterity to operate a keyboard, hearing for extensive telephone and in-person communication, and ability to work with prolonged screen exposure
Ability to organize work priorities, adapt to frequent changes, and manage multiple tasks in a potentially stressful environment