Call Center Representative

Trinity Health

. Serve as a first point of contact for customers by phone and liaise between external customers and medical staff .

Posted 9/23/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient services and medical reception, with a strong focus on customer service and effective communication. Proficient in scheduling, insurance verification, and utilizing EMR systems for accurate documentation.

Highest-signal resume keywords

Patient Services ExperienceMedical Reception SkillsInsurance VerificationEMR System ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance Eligibility VerificationChart PreparationPayment PostingCall Triage

Soft Skills

Effective CommunicationCustomer Service OrientationProblem-Solving

Tools & Technologies

SPHPMA SystemsMyChart

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical ReceptionCall CenterPatient RegistrationBillingReferrals

About the role

Key responsibilities & impact

Serve as a first point of contact for customers by phone and liaise between external customers and medical staff
Answer incoming calls, assess urgency, triage and direct calls according to established procedures
Schedule patient appointments and coordinate scheduling with clinical personnel
Obtain patient registration information and verify insurance eligibility
Prepare charts, notify clinical staff of patient arrivals, and handle patient forms
Take and relay telephone messages and route them through the medical group EMR system
Collect and accurately post payments when applicable
Assist patients with MyChart-related questions
Document accurately in SPHPMA systems
Respond to questions about physician offices, billing, referrals, authorizations, requisitions, services, and hours of operation
Provide a high level of customer service to internal and external customers

Requirements

What you’ll need

High School Diploma or GED required
Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment), or other customer service environment
Coursework in insurance/billing, medical practice education, or seminars preferred

Benefits

Comp & perks

Strong orientation program
Generous tuition allowance
Career development
Office hours, Monday–Friday