Call Center Representative

Trinity Health

. Serve as the first point of contact for customers by phone and liaison between external customers and medical staff .

Posted 10/12/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient services and medical reception, with a strong ability to triage calls, schedule appointments, and verify insurance eligibility. Familiarity with SPHPMA systems and MyChart enhances the capability to assist patients effectively.

Highest-signal resume keywords

Patient Services ExperienceCall Center ExperienceMedical Office ExperienceSPHPMA Systems ProficiencyInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingCall TriageInsurance Eligibility VerificationDocumenting Patient Information

Soft Skills

CommunicationCustomer ServiceTime Management

Tools & Technologies

Trinity Health SPHPMA Medical Group EMRMyChart

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical ReceptionPatient FormsReferralsAuthorizationsBilling

About the role

Key responsibilities & impact

Serve as the first point of contact for customers by phone and liaison between external customers and medical staff
Answer incoming calls, assess urgency, triage and direct calls according to established procedures
Schedule patient appointments and coordinate scheduling with clinical personnel
Obtain patient registration information and verify insurance eligibility
Prepare charts for visits and notify clinical staff of patient arrival when applicable
Take and relay telephone messages in a timely manner
Enter preliminary account data and confirm appointments based on office protocols
Collect payments and ensure timely and accurate posting when applicable
Route physician and staff messages through the Trinity Health SPHPMA Medical Group EMR system
Assist patients with MyChart-related questions
Document accurately in SPHPMA systems
Respond to questions about physician offices, billing, referrals, authorizations and requisitions
Complete patient forms

Requirements

What you’ll need

High School Diploma or GED required
Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment
Call Center experience highly preferred
Medical Office experience highly preferred
Course work in insurance/billing, medical practice education or seminars are preferred
Ability to assess call urgency, triage and direct calls according to established procedures
Ability to schedule and confirm patient appointments
Ability to obtain patient registration information and verify insurance eligibility
Ability to use SPHPMA systems, Trinity Health SPHPMA Medical Group EMR system and MyChart
Ability to assist with referrals, authorizations and requisitions
Ability to accurately complete patient forms and document information

Benefits

Comp & perks

Strong orientation program
Generous tuition allowance
Career development
Office Hours, Monday - Friday