Call Center Representative

Trinity Health

. Serve as the first point of contact for customers by phone and liaison between external customers and medical staff .

Posted 9/24/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient services and medical reception, effectively managing customer interactions and scheduling while ensuring accurate documentation in EMR systems. Proficient in handling insurance verification and patient inquiries, contributing to a seamless patient experience.

Highest-signal resume keywords

Patient Services ExperienceMedical Reception SkillsCall Center ExperienceInsurance VerificationEMR Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingInsurance Eligibility VerificationPayment CollectionChart Preparation

Soft Skills

Communication SkillsCustomer Service OrientationOrganizational Skills

Tools & Technologies

SPHPMA SystemsEMR

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical OfficeCall CenterPatient FormsBillingReferrals

About the role

Key responsibilities & impact

Serve as the first point of contact for customers by phone and liaison between external customers and medical staff
Answer incoming calls, assess urgency, triage, and direct calls according to established procedures
Schedule and confirm patient appointments and coordinate scheduling with clinical personnel
Obtain patient registration information and verify insurance eligibility
Prepare charts and notify clinical staff of patient arrivals when applicable
Answer telephones, take and relay messages, and route physician and staff messages appropriately
Collect payments and post them accurately when applicable
Assist patients with MyChart-related questions and stay current on updates and FAQs
Document accurately in SPHPMA systems and EMR
Respond to questions about physician offices, billing, referrals, authorizations, requisitions, and extended-care locations
Complete patient forms

Requirements

What you’ll need

High School Diploma or GED required
Previous experience in a combination of patient services, medical reception, medical-environment call center/customer call center, or another customer service environment
Call Center experience highly preferred
Medical Office experience highly preferred
Coursework in insurance/billing, medical practice education, or seminars preferred

Benefits

Comp & perks

Strong orientation program
Generous tuition allowance
Career development
Office hours, Monday–Friday