Correspondence Representative – Medical Billing Mailing Operation

Trinity Health

. Collect, organize, and scan patient and insurance correspondence, insurance vouchers/explanation of benefits, and other relevant documentation into OnBase or a similar application .

Posted 11/10/2026full-timeLivonia • Michigan • United StatesJunior💰 $15 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data entry and document imaging within a healthcare or financial services environment, while maintaining accuracy and attention to detail. Capable of managing multiple tasks and adapting to changing priorities in a collaborative setting.

Highest-signal resume keywords

Data Entry SkillsDocument Imaging FunctionsMicrosoft Office ProficiencyExcellent Communication SkillsOrganizational Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocument ImagingMailroom OperationsSorting CorrespondenceIndexingRedactionReport PreparationSupply Inventory ManagementKeystrokes Per MinuteUB04 Printing

Soft Skills

Attention To DetailTime ManagementInterpersonal SkillsProblem SolvingAdaptability

Tools & Technologies

OnBaseMicrosoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Industry Keywords

HealthcareInsuranceManaged CareFinancial ServicesTrinity Health Policies

About the role

Key responsibilities & impact

Collect, organize, and scan patient and insurance correspondence, insurance vouchers/explanation of benefits, and other relevant documentation into OnBase or a similar application
Index correspondence into correct folders within OnBase or a similar application; redact and index correspondence to multiple accounts as needed
Sort and date-stamp incoming correspondence from fax, email, and postal mail, distributing it to appropriate resources
Review returned mail, research and correct patient accounting information, update mailing envelopes, and resubmit mailings
Assist with large copy and mail productions and sort outgoing correspondence for cost-effective postage
Support Billing & Follow-Up teams by printing UB04s and sending medical records by Certified Mail
Unpack and stock supply orders; maintain supply and envelope inventory and reorder as appropriate
Prepare special reports as directed by the manager
Provide relief support and potentially train new employees; cross-train in various functions
Perform other duties assigned by the manager
Maintain knowledge of applicable laws, regulations, Trinity Health’s Organizational Integrity Program, Code of Conduct, and policies and procedures

Requirements

What you’ll need

High school diploma
Minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions, or an equivalent combination of education and experience
Data entry skills (50-60 keystrokes per minutes)
Excellent communication (verbal and writing) and organizational abilities
Interpersonal skills for dealing with internal and external customers
Accuracy, attentiveness to detail and time management skills
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Ability to work independently, read, write, and operate keyboard and telephone effectively
Must be comfortable operating in a collaborative, shared leadership environment
Ability to set and organize work priorities and adapt to frequently changing priorities
Ability to work concurrently on a variety of tasks/projects in a potentially stressful environment
Excellent problem solving skills
Ability to comprehend and retain information applicable to work procedures
Ability to comply with Trinity Health policies and procedures