Correspondence Representative – Medical Billing Mailing Operations

Trinity Health

. Perform day-to-day correspondence activities within hospital and/or medical group revenue operations .

Posted 10/22/2026full-timeFarmington Hills • Michigan • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in document imaging and correspondence management within a healthcare setting, with strong data entry skills and the ability to maintain compliance with regulations and organizational policies.

Highest-signal resume keywords

Document Imaging FunctionsData Entry SkillsExcellent Communication SkillsMicrosoft Office ProficiencyOrganizational Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ImagingData EntryMailroom OperationsInventory ManagementReport Preparation

Soft Skills

Attention to DetailTime ManagementInterpersonal SkillsProblem-Solving SkillsAdaptability

Tools & Technologies

OnBaseMicrosoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

HealthcareHospital EnvironmentInsurance CompanyManaged Care OrganizationFinancial Services

About the role

Key responsibilities & impact

Perform day-to-day correspondence activities within hospital and/or medical group revenue operations
Collect, organize, scan, redact, and index patient and insurance correspondence and related documentation into OnBase or similar applications
Sort and date-stamp incoming fax, email, and postal correspondence and distribute it appropriately
Review returned mail, research and correct patient names and addresses in the patient accounting system, and resubmit mailings
Assist with large copy and mail productions and sort outgoing correspondence for cost-effective postage
Support Billing & Follow-Up teams by printing UB04s and sending medical records by Certified Mail
Unpack and stock supplies, maintain inventory, and follow reorder processes
Prepare special reports on correspondence volume, returned mail, and document imaging status as directed
Provide relief support, train new employees when selected, and cross-train in various functions
Perform other duties assigned by the manager
Maintain compliance with applicable laws, regulations, Trinity Health policies, and the Organizational Integrity Program

Requirements

What you’ll need

High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience
Data entry skills (50-60 keystrokes per minutes)
Excellent communication (verbal and writing) and organizational abilities
Interpersonal skills for dealing with internal and external customers
Accuracy, attentiveness to detail and time management skills
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Ability to work independently, read, write, and operate keyboard and telephone effectively
Must be comfortable operating in a collaborative, shared leadership environment
Ability to set and organize own work priorities and adapt to frequent changes
Excellent problem-solving skills
Ability to comprehend and retain information applicable to work procedures
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Ability to comply with Trinity Health policies and procedures