Credit Resolution Representative – I

Trinity Health

. Process credit account balances from patients and insurers within hospital and medical group revenue operations .

Posted 10/1/2026full-timeRemote • Michigan • United StatesJuniorMid-Level💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle management, including credit account processing, medical claims processing, and financial counseling. Proficient in Microsoft Office and possesses strong communication, organizational, and interpersonal skills essential for effective collaboration in a healthcare environment.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingFinancial CounselingMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Account ProcessingAccount AdjudicationCash PostingReconciliationData EntryFinancial ClearanceBilling ProcessesRegulatory ComplianceDocumentationAccount Adjustments

Soft Skills

Excellent Communication SkillsOrganizational AbilitiesInterpersonal SkillsTime ManagementIntegrity

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesHealth InsuranceMedicareMedicaidManaged Care ContractsCoordination of BenefitsPatient RefundsCustomer ServiceMulti-Site EnvironmentTrinity Health Values

About the role

Key responsibilities & impact

Process credit account balances from patients and insurers within hospital and medical group revenue operations
Review, monitor, and follow up on patient credit accounts receivable as part of the revenue cycle process
Determine root causes of credit balances and take appropriate steps for full account adjudication
Post patient balance refunds and rebill claims as needed
Document discrepancies, corrections, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
Track payment activity and findings for the Supervisor
Perform account adjustments or write-offs according to policy
Research credit balances caused by payment posting and prepare documentation
Serve as backup to Payment Posting Representatives
Prepare patient refund checks and enter data into the appropriate system
Perform accurate cash posting and reconciliation
Submit, track, trend, and report cash-posting activities to stakeholders
Communicate with patients and coordinate with the customer service team regarding overpayments
Report directly to the Supervisor Payment Posting
Demonstrate Trinity Health's Mission, Vision, and Values and adhere to applicable laws, regulations, compliance requirements, and policies

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting or Business Administration with at least two (2) years of experience and relevant knowledge of revenue cycle functions and systems within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities or an equivalent combination of education and experience
Some knowledge of health insurance and governmental programs, regulations, and billing processes, e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, managed care contracts and coordination of benefits is highly desired
Experience in a complex, multi-site environment preferred
Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Excellent written and verbal communication skills and organizational abilities
Strong interpersonal skills in interacting with internal and external customers
Strong accuracy, attention to detail and time management skills
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Must be comfortable operating in a collaborative, shared leadership environment
Must possess a personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health's philosophy, mission, vision, goals, and values
Ability to operate in a typical office environment and communicate frequently in person and over the phone
Ability to concentrate, meet deadlines, work on several projects concurrently, adapt to interruptions, organize work priorities, and comply with Trinity Health policies and procedures