Credit Resolution Representative – I

Trinity Health

. Processes credit account balances from patients and insurance companies within hospital and/or medical group revenue operations .

Posted 10/1/2026full-timeRemote • Michigan • United StatesJuniorMid-Level💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle functions, including credit account processing, medical claims processing, and financial counseling within healthcare settings. Proficient in managing patient accounts, ensuring compliance with regulations, and maintaining accurate financial records.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingFinancial CounselingAttention to DetailMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Account ProcessingPayment PostingAccount AdjustmentsCash PostingReconciliation ActivitiesDocumentation ManagementFinancial ClearanceBilling ProcessesRegulatory ComplianceData Entry

Soft Skills

Excellent Communication SkillsOrganizational AbilitiesInterpersonal SkillsTime Management Skills

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesMedicareMedicaidManaged Care ContractsCoordination of BenefitsPatient Accounts ReceivableHospital Revenue OperationsInsurance BillingFinancial ServicesHealth Insurance

About the role

Key responsibilities & impact

Processes credit account balances from patients and insurance companies within hospital and/or medical group revenue operations
Reduces patient balance accounts receivable credits and coordinates with customer service regarding patient overpayments
Determines root causes of credit balances and takes appropriate steps to fully adjudicate accounts
Posts patient balance refunds and rebills claims as needed
Reviews, monitors, and follows up on patient credit accounts receivable as part of the revenue cycle process
Documents corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
Tracks payment activity and findings for the Supervisor
Performs account adjustments or write-offs according to policy
Researches credit balances caused by payment posting and prepares documentation
Serves as backup to Payment Posting Representatives
Prepares patient refund checks and enters data into appropriate systems
Performs cash posting and reconciliation activities accurately and timely
Reports to the Supervisor Payment Posting

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting or Business Administration with at least two (2) years of experience and relevant knowledge of revenue cycle functions and systems within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience
Knowledge of health insurance and governmental programs, regulations, and billing processes, including Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, managed care contracts and coordination of benefits highly desired
Experience in a complex, multi-site environment preferred
Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Excellent written and verbal communication skills and organizational abilities
Strong interpersonal skills in interacting with internal and external customers
Strong accuracy, attention to detail and time management skills
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Comfortable operating in a collaborative, shared leadership environment
Ability to comply with Trinity Health policies and procedures