Credit Resolution Representative – II

Trinity Health

. Process credit account balances from patients and insurance companies within hospital and/or medical group revenue operations .

Posted 10/2/2026full-timeFarmington Hills • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle functions, including credit account management, medical claims processing, and compliance with healthcare regulations. Proficient in financial documentation and communication, ensuring accurate cash posting and reconciliation.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingAttention to DetailMicrosoft Office ProficiencyCPA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Account ManagementMedical Claims ProcessingFinancial CounselingAccount AdjustmentsCash PostingReconciliationDocumentationRegulatory ComplianceData EntryFinancial Clearance

Soft Skills

Excellent Communication SkillsOrganizational AbilitiesInterpersonal SkillsTime Management SkillsCollaborative Leadership

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

CPA CertificationRegulatory Certifications

Industry Keywords

Healthcare Financial ServicesInsurance CompaniesManaged Care OrganizationsHospital EnvironmentCompliance Program

About the role

Key responsibilities & impact

Process credit account balances from patients and insurance companies within hospital and/or medical group revenue operations
Reduce account receivable credits and communicate with insurance companies
Coordinate with customer service to communicate with patients about overpayments
Determine root causes of credit balances and take appropriate steps for full account adjudication
Post insurance payment and rejection transactions
Rebill claims as needed to maintain manageable credit accounts receivable and ensure accurate claims and patient statements
Review, monitor, and follow up on insurance, patient, and Medicare credit accounts receivable
Document corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
Track payment activity and findings for the Supervisor
Perform account adjustments and write-offs according to policy
Research credit balances and prepare documentation
Provide feedback to the Cash Posting team
Serve as backup to Payment Posting Representatives
Prepare refund checks for patients and insurers and enter data into the appropriate system
Promote accurate cash posting and reconciliation
Cash post incoming payments promptly and effectively
Track, trend, and report related cash-posting activities to key stakeholders
Report directly to the Supervisor Payment Posting
Maintain compliance with applicable laws, regulations, Trinity Health policies, Integrity and Compliance Program, and Code of Conduct

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting or Business Administration or related field, with up to three (3) or more years of relevant knowledge of revenue cycle functions and systems and experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience
CPA certification preferred
Experience in a complex, multi-site environment preferred
Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Excellent written and verbal communication skills and organizational abilities
Strong interpersonal skills in interacting with internal and external customers
Strong accuracy, attention to detail and time management skills
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Must be comfortable operating in a collaborative, shared leadership environment
Must possess a personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health's philosophy, mission, vision, goals, and values
Must be able to comply with Trinity Health policies and procedures
Must be able to concentrate, meet deadlines, work on several projects simultaneously, adapt to interruptions, organize work priorities, and work concurrently on varied tasks/projects in a potentially stressful environment
Manual dexterity to operate a keyboard and hearing ability for extensive telephone and in-person communication