Credit Resolution Representative, II – PFS

Trinity Health

. Process credit account balances from patients and insurance companies within hospital and/or medical group revenue operations .

Posted 10/1/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle functions, including credit account management, payment posting, and claims processing within healthcare settings. Proficient in maintaining compliance with applicable laws and regulations while ensuring accurate financial documentation and customer service.

Highest-signal resume keywords

Revenue Cycle ManagementMedical Claims ProcessingPayment PostingFinancial CounselingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Account ManagementClaims ProcessingAccount AdjustmentsData EntryFinancial Clearance

Soft Skills

Excellent Communication SkillsOrganizational AbilitiesInterpersonal SkillsTime Management SkillsCollaborative Leadership

Tools & Technologies

Microsoft OfficeExcelOutlookWordPowerPoint

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Healthcare Financial ServicesRevenue OperationsComplianceTrinity Health PoliciesInsurance Rejections

About the role

Key responsibilities & impact

Process credit account balances from patients and insurance companies within hospital and/or medical group revenue operations
Review, monitor, and follow up on insurance, patient, and Medicare credit accounts receivable
Determine root causes of credit balances and take appropriate steps to fully adjudicate accounts
Post payments and insurance rejections and rebill claims as needed
Document corrections, discrepancies, outstanding items, exceptions, rejections, and follow-up activities in appropriate systems
Track payment activity and findings for the Supervisor
Perform account adjustments or write-offs according to policy
Research credit balances caused by payment posting and prepare documentation
Provide feedback to the Cash Posting team
Serve as backup to Payment Posting Representatives
Prepare refund checks to patients and insurers and enter data into the appropriate system
Promote accurate cash posting and reconciliation
Cash post incoming payments in a timely and effective manner
Submit, track, trend, and report related cash-posting processes to key stakeholders
Maintain knowledge of applicable laws, regulations, Trinity Health’s Integrity and Compliance Program, Code of Conduct, policies, and procedures
Report directly to the Supervisor Payment Posting

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting or Business Administration or related field, with up to three (3) or more years of relevant knowledge of revenue cycle functions and systems and experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience
Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Excellent written and verbal communication skills and organizational abilities
Strong interpersonal skills in interacting with internal and external customers
Strong accuracy, attention to detail and time management skills
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Comfortable operating in a collaborative, shared leadership environment
Must possess a personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others to promote Trinity Health’s philosophy, mission, vision, goals, and values
Must be able to comply with Trinity Health policies and procedures