Customer Service Representative – Financial Assistance Counselor

Trinity Health

. Perform day-to-day customer service activities within hospital revenue operations for an assigned Patient Business Services location .

Posted 9/17/2026full-timeRemote • Michigan • United StatesJunior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within hospital revenue operations, including billing and collection inquiries, while maintaining compliance with Trinity Health policies and regulations. Proficient in managing customer interactions, resolving issues, and documenting service activities effectively.

Highest-signal resume keywords

Revenue Cycle KnowledgeCustomer Service ExperienceVerbal And Written Communication SkillsOrganizational AbilitiesMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing And CollectionCustomer Service DocumentationPayment Plan SetupIssue ResolutionData Tracking And Reporting

Soft Skills

Interpersonal SkillsAttention To DetailTime ManagementAbility To Work IndependentlyAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Certifications & Qualifications

Regulatory CertificationsSkills Validation Competencies

Industry Keywords

Hospital Revenue OperationsTrinity Health CompliancePatient Business ServicesCustomer Service TrendsCall Center Experience

About the role

Key responsibilities & impact

Perform day-to-day customer service activities within hospital revenue operations for an assigned Patient Business Services location
Handle self-pay and insurance billing and collection inquiries, requests, and related revenue cycle functions
Assist patients with billing issues, including setting up payment plans
Respond to complaints, problems, and general inquiries in a timely and efficient manner
Document customer complaints, issues, interactions, actions taken, and results in appropriate systems
Track customer service encounter trends and recommend issue resolutions to the supervisor
Independently resolve or escalate customer complaints and issues to the Supervisor Customer Service
Perform customer service communication and follow-up processes
Submit, track, trend, and report customer service activities to key stakeholders
Perform other duties assigned by the supervisor
Maintain knowledge of applicable laws, regulations, Trinity Health compliance requirements, Code of Conduct, policies, and procedures

Requirements

What you’ll need

High school diploma or Associate's degree in Accounting, Business Administration, or related field, plus successful completion of the Trinity Health Trainee program and achievement of related productivity and quality standards, OR at least one year of experience with relevant revenue cycle knowledge, OR an equivalent combination of education and experience
Previous service/call center experience
Experience responding to customer inquiries and expectations efficiently and effectively
Excellent verbal and written communication skills
Organizational abilities
Strong interpersonal skills
Accuracy, attention to detail, and time management skills
Ability to work independently and operate a keyboard and telephone effectively
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Ability to work in a collaborative, shared leadership environment
Ability to comply with Trinity Health policies and procedures
Ability to concentrate, meet deadlines, manage multiple projects, adapt to interruptions, and organize changing work priorities
At least one year of relevant experience is an alternative to the stated educational qualification

Benefits

Comp & perks

Remote work position
Day shift, Monday through Friday, 9:30 a.m. to 6:00 p.m. EDT
Equal Opportunity Employer