CVO Manager

Trinity Health

. Manage all operational aspects of the Trinity Central Verification Office Reappointment Team .

Posted 11/4/2026full-timeRemote • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in credentialing and privileging processes, with a strong focus on compliance with regulatory requirements such as CMS, TJC, and NCQA. Proven ability to manage operational aspects of healthcare teams, ensuring quality service delivery and effective performance management.

Highest-signal resume keywords

Credentialing ManagementRegulatory ComplianceCPCS CertificationHealthcare AdministrationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CredentialingPrivilegingStatistical AnalysisProblem-SolvingBudget ManagementDatabase MaintenanceProcess ImprovementReport CreationQuality ManagementHealthcare Operations

Soft Skills

Strong CommunicationActive ListeningOrganizational SkillsAttention to DetailCollaboration

Tools & Technologies

MD Staff

Certifications & Qualifications

CPCS CertificationCPMSM Certification

Industry Keywords

Managed CareIntegrated Delivery SystemsHealthcare ComplianceCredentialing PoliciesQuality Standards

About the role

Key responsibilities & impact

Manage all operational aspects of the Trinity Central Verification Office Reappointment Team
Ensure efficient and effective operations in compliance with CMS, TJC, NCQA, NPDB, and other regulatory requirements
Directly oversee and manage the performance of the CVO file processing team
Manage reappointment credentialing for Trinity RHMs, healthcare entities, and managed care organizations
Monitor the department budget and staffing levels; reduce duplicate work and operate within budget
Create and review periodic and special reports to meet departmental goals and regulatory requirements
Establish staffing plans and manage hiring, orientation, training, performance management, and department goals
Provide credentialing standards in-service training and facilitate continuing education for staff
Plan office activities and work projects; supervise personnel completing projects and duties
Maintain a quality provider network through initial credentialing and re-credentialing activities
Develop and implement process changes to improve credentialing functions
Oversee database maintenance for practitioner information and privileges
Implement policies and procedures supporting services for RHMs, CINs, ACOs, and MCOs with delegated credentialing agreements
Develop and maintain positive customer relationships and satisfaction standards
Develop, review, and revise credentialing policies and procedures for compliance with Trinity and MCO quality management requirements
Establish strategies for centralized credentialing processes
Facilitate maintenance of facilities, office equipment, and contracted services
Promote collaborative relationships with hospital administrative staff, MCO support staff, and internal department staff
Maintain confidentiality of patient, physician, employee, and visitor information
Maintain knowledge of applicable laws, regulations, Trinity compliance programs, and policies
Travel to various Trinity Health sites as needed

Requirements

What you’ll need

Comprehensive knowledge of credentialing and privileging, obtained through a Bachelor's degree or equivalent combination of education, training, and/or experience in health care administration or a related field
Five (5) to seven (7) years of health care experience, including familiarity with managed care concepts and integrated delivery systems
Current CPCS and/or CPMSM eligibility by the National Association Medical Staff Services; certification required within one year of hire
Strong written and verbal communication skills, active listening, and consideration of varying viewpoints
Strong statistical, analytical, and problem-solving skills
Ability to provide quality service to others
Ability to prioritize and coordinate multiple activities/projects simultaneously
Strong organizational skills, attention to detail, and thoroughness
Ability to work independently, prioritize, and handle multiple responsibilities
Ability to work autonomously and within a team environment
Comfort operating in a collaborative, shared leadership environment
Honesty, integrity, caring, and ability to inspire and motivate others
Prior management/leadership experience within a healthcare environment, preferred
Experience with MD Staff, a plus
Must be able to travel to various Trinity Health sites as needed
Ability to complete work during high-pressure periods while maintaining flexibility and a pleasant attitude

Benefits

Comp & perks

Professional development programs and continuing educational opportunities
Professional affiliations to keep abreast of health care trends, changes, regulations, and legislation
Equal Opportunity Employer