Healthcare Resource Specialist

Trinity Health

. Provide exceptional customer service to patients, physicians, and staff .

Posted 9/17/2026full-timeBoise • Idaho • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient referral coordination, ensuring timely processing and adherence to HIPAA standards while effectively communicating with patients and healthcare providers. Proficient in utilizing electronic health record systems and managing insurance requirements to facilitate seamless patient care.

Highest-signal resume keywords

Patient Referral CoordinationHIPAA ComplianceElectronic Health Record SystemsMedical Terminology KnowledgeMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information EntryReferral TrackingInsurance CoordinationMedical TerminologyEPIC Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingDecision MakingTeam Collaboration

Tools & Technologies

Electronic Health Record SystemsMS Office ProductsInsurance Management Software

Industry Keywords

Healthcare SystemMedicareMedicaidPatient ConfidentialityReferral Process

About the role

Key responsibilities & impact

Provide exceptional customer service to patients, physicians, and staff
Facilitate transfer of care between primary care providers and specialists
Collaborate with multiple clinics to utilize resources while accommodating physician preference and patient needs
Navigate and negotiate tracking and coordination of referrals
Collect and accurately enter referral and patient information
Communicate with patients, families, referring clinics, physicians, and physician offices
Maintain ongoing tracking and documentation of referrals for timely processing and patient safety
Contact insurance companies to ensure prior approval requirements are met
Inform patients and physician offices of referral status
Maintain patient confidentiality according to HIPAA standards
Use multiple software platforms and electronic health record systems simultaneously

Requirements

What you’ll need

High School Diploma or equivalent required
Previous experience in hospital, medical or insurance office setting preferred
Working knowledge of medical terminology and the healthcare system, including insurances, Medicare, Medicaid, and physician office operations preferred
Computer skills including MS Office products and insurance site management
EPIC preferred
Ability to work in multiple software applications and electronic health record systems simultaneously
Well-developed English verbal and written communication skills
Ability to maintain patient confidentiality according to HIPAA standards
Ability to work independently with minimal supervision and as part of a team
Demonstrated listening skills, independent problem solving, decision-making, and critical thinking skills

Benefits

Comp & perks

Full-time Monday-Friday schedule during typical office hours
Day shift
Hybrid work arrangement
Training up to 6 months
Equal Opportunity Employer