Healthcare Resource Specialist – Patient Access Team

Trinity Health

. Deliver exceptional customer service to patients, physicians, and staff .

Posted 11/9/2026full-timeBoise • Idaho • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills while navigating healthcare systems and addressing patient needs. Proficient in managing appointments and referrals, maintaining confidentiality, and collaborating effectively within a clinical environment.

Highest-signal resume keywords

Customer ServiceHealthcare NavigationAppointment SchedulingHIPAA ComplianceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingReferral ProcessingPatient Demographic CollectionInsurance VerificationHealthcare Systems Knowledge

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsProblem SolvingTeam Collaboration

Tools & Technologies

EpicMS OfficeOutlookPractice Management Systems

Industry Keywords

HIPAAMedicareMedicaidHealthcare CommunityPatient Experience

About the role

Key responsibilities & impact

Deliver exceptional customer service to patients, physicians, and staff
Act as a system navigator and primary contact for patients and families, addressing questions and concerns
Assist patients in overcoming healthcare, financial, or social barriers, including arranging interpreters and providing transportation resources
Facilitate ordering and processing of ambulatory referrals, including referral requests, status updates, redirects, and expediting referrals
Route calls to clinical staff when trigger words or urgent concerns are identified
Maintain confidentiality of patient information in compliance with HIPAA standards
Schedule appointments in the electronic health record using provider-specific templates and preferences
Collect and validate patient demographic and insurance information accurately
Collaborate with clinic contacts to coordinate unusual requests or new patient appointments
Handle multiple phone lines professionally while balancing patient experience and organizational goals
Work independently and as part of a team to solve problems, improve workflows, and maintain a positive work environment

Requirements

What you’ll need

High School Diploma or equivalent required
Previous experience in hospital, medical or insurance office setting preferred
Excellent verbal and written communication skills in English
Strong organizational skills with high accuracy and productivity
Ability to work independently with minimal supervision
Proficient in multiple software applications, including Epic, Outlook, MS Office, and practice management systems
Working knowledge of medical terminology and healthcare systems, including insurance, Medicare, and Medicaid, preferred
Ability to learn and maintain comprehensive knowledge of the healthcare community, including specialties and providers
Ability to work full-time Monday-Friday between 7am and 5:30pm in Boise

Benefits

Comp & perks

Hybrid work arrangement with percentage of in-office versus remote work determined by business needs
Supportive work environment
Equal Opportunity Employer