Healthcare Resource Specialist – Patient Access Team

Trinity Health

. Serve as a key point of contact for patients and families, ensuring a seamless experience navigating the healthcare system .

Posted 11/9/2026full-timeBoise • Idaho • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient navigation and customer service within healthcare settings, ensuring compliance with HIPAA standards while effectively managing patient information and appointments. Proficient in utilizing electronic health records and practice management systems to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Patient NavigationCustomer ServiceHIPAA ComplianceElectronic Health Record ManagementMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information ManagementAppointment SchedulingReferral ProcessingInsurance VerificationHealthcare Systems Knowledge

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsProblem-SolvingTeam Collaboration

Tools & Technologies

EpicMS OfficeOutlookPractice Management Systems

Industry Keywords

HealthcareMedicareMedicaidPatient ExperienceConfidentiality

About the role

Key responsibilities & impact

Serve as a key point of contact for patients and families, ensuring a seamless experience navigating the healthcare system
Deliver exceptional customer service to patients, physicians, and staff
Act as a system navigator and primary contact for patients and families, addressing questions and concerns
Assist patients in overcoming healthcare, financial, or social barriers, including arranging interpreters and providing transportation resources
Facilitate the ordering and processing of ambulatory referrals, including referral requests, status updates, redirects, and expediting referrals as needed
Route calls to clinical staff when trigger words or urgent concerns are identified
Maintain confidentiality of patient information in compliance with HIPAA standards
Schedule appointments in the electronic health record using provider-specific templates and preferences
Collect and validate patient demographic and insurance information accurately
Collaborate with clinic contacts to coordinate unusual requests or new patient appointments
Handle multiple phone lines professionally while balancing patient experience and organizational goals
Work independently and as part of a team to solve problems, improve workflows, and maintain a positive work environment

Requirements

What you’ll need

High School Diploma or equivalent required
Previous experience in hospital, medical or insurance office setting preferred
Excellent verbal and written communication skills in English
Strong organizational skills with high accuracy and productivity
Ability to work independently with minimal supervision
Proficient in multiple software applications, including Epic, Outlook, MS Office, and practice management systems
Working knowledge of medical terminology and healthcare systems (insurance, Medicare, Medicaid) preferred
Ability to learn and maintain comprehensive knowledge of the healthcare community, including specialties and providers