Healthcare Resource Specialist, Referral Team

Trinity Health

. Provide customer service to patients, physicians, and staff .

Posted 11/11/2026full-timeBoise • Idaho • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient referral coordination, effective communication with healthcare providers, and adherence to HIPAA standards. Proficient in managing patient information and navigating electronic health record systems.

Highest-signal resume keywords

Patient Referral CoordinationMedical Terminology KnowledgeEPIC ProficiencyHIPAA ComplianceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral TrackingPatient Information CollectionInsurance Approval ProcessesElectronic Health Record ManagementMS Office Proficiency

Soft Skills

Critical ThinkingProblem SolvingTeam CollaborationIndependent Decision-Making

Tools & Technologies

EPICInsurance Site Management Software

Industry Keywords

Healthcare SystemMedicareMedicaidPatient ConfidentialityHospital Setting

About the role

Key responsibilities & impact

Provide customer service to patients, physicians, and staff
Facilitate the transfer of care between primary care providers and specialists
Interact by phone with patients and physician offices to process referrals
Collaborate with multiple clinics to utilize resources while accommodating physician preferences and patient needs
Track and coordinate referrals
Accurately collect and enter referral information
Communicate with patients, families, and referring clinics
Maintain ongoing tracking and documentation on referrals
Collect and validate patient information
Contact insurance companies to ensure prior approval requirements are met
Inform patients and physician offices of referral status
Maintain patient confidentiality according to HIPAA standards
Work independently and as part of a team to solve problems, improve workflow, and provide backup
Use critical thinking, independent problem solving, and decision-making skills

Requirements

What you’ll need

High School Diploma or equivalent required
Previous experience in hospital, medical or insurance office setting preferred
Working knowledge of medical terminology and the healthcare system, including insurances, Medicare, Medicaid, and physician office operations preferred
Computer skills including MS Office products and insurance site management
EPIC preferred
Ability to work in multiple software applications and electronic health record systems simultaneously
Well-developed English verbal and written communication skills
Ability to maintain patient confidentiality according to HIPAA standards
Full-time availability Monday-Friday during typical office hours

Benefits

Comp & perks

Full benefits package
Opportunity for growth throughout SAHS and Trinity Health
Career development opportunities
6 to 12 weeks of training before working independently
Hybrid work arrangement with in-office and remote work determined by business needs
Equal opportunity and inclusive work environment