Healthcare Resource Specialist, Referral Team

Trinity Health

. Provide customer service to patients, physicians, and staff .

Posted 11/11/2026full-timeBoise • Idaho • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing patient referrals and coordinating with healthcare providers. Proficient in navigating electronic health record systems and maintaining HIPAA compliance.

Highest-signal resume keywords

Customer Service SkillsReferral CoordinationMedical Terminology KnowledgeEPIC ProficiencyHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ProcessingPatient Information ValidationInsurance VerificationElectronic Health Record ManagementData Entry Accuracy

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingDecision-MakingTeam Collaboration

Tools & Technologies

MS OfficeEPICInsurance Site Management

Industry Keywords

Healthcare SystemMedicareMedicaidPatient ConfidentialityHospital Setting

About the role

Key responsibilities & impact

Provide customer service to patients, physicians, and staff
Process referrals by phone with Saint Alphonsus patients and physician offices
Collaborate with multiple clinics to optimize resources while accommodating physician preferences and patient needs
Track and coordinate referrals accurately and timely
Collect and validate patient information
Enter referral information accurately and timely
Communicate with patients, families, referring clinics, and physician offices
Contact insurance companies to verify prior-approval requirements
Inform patients and physician offices about referral status
Maintain referral documentation to support timely processing and patient safety
Navigate and negotiate successful referral tracking and coordination
Maintain patient confidentiality according to HIPAA standards
Demonstrate Saint Alphonsus organizational mission, core values, and vision

Requirements

What you’ll need

High School Diploma or equivalent required
Previous experience in hospital, medical or insurance office setting preferred
Working knowledge of medical terminology and the healthcare system, including insurances, Medicare, Medicaid, and physician office operations, preferred
Computer skills including MS Office products and insurance site management
EPIC preferred
Ability to work in multiple software applications and electronic health record systems simultaneously
Well-developed English verbal and written communication skills
Strong customer service skills
Ability to work independently with minimal supervision and as part of a team
Listening, independent problem-solving, decision-making, and critical-thinking skills
Knowledge of HIPAA confidentiality standards

Benefits

Comp & perks

Full benefits package
Opportunity for growth throughout SAHS and Trinity Health
6 to 12 weeks of training before working independently
Hybrid work arrangement with in-office and remote work determined by business needs
Inclusive work environment
Equal opportunity employment