Healthcare Resource Specialist, Referral Team

Trinity Health

. Provide customer service to patients, physicians, and staff .

Posted 11/11/2026full-timeBoise • Idaho • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient referral coordination, effective communication with healthcare professionals, and proficiency in electronic health record systems while maintaining compliance with HIPAA standards.

Highest-signal resume keywords

Patient Referral CoordinationElectronic Health Record SystemsMedical Terminology KnowledgeHIPAA ComplianceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Referral ProcessingPatient Information EntryInsurance VerificationMedical Office OperationsCritical ThinkingDecision Making

Soft Skills

Listening SkillsIndependent Problem SolvingTeam Collaboration

Tools & Technologies

MS OfficeEPICElectronic Health Record Systems

Industry Keywords

Healthcare SystemMedicareMedicaidPatient ConfidentialityInsurance Management

About the role

Key responsibilities & impact

Provide customer service to patients, physicians, and staff
Process referrals over the phone with patients and physician offices
Facilitate transfer of care between primary care providers and specialists
Collaborate with multiple clinics to utilize resources while accommodating physician preference and patient needs
Track and coordinate referrals
Accurately collect, validate, and enter patient and referral information
Communicate directly with patients, families, and referring clinics
Maintain ongoing tracking and documentation of referrals
Contact insurance companies to ensure prior approval requirements are met
Inform patients and physician offices of referral status
Navigate multiple software platforms and electronic health record systems
Maintain patient confidentiality under HIPAA standards

Requirements

What you’ll need

High School Diploma or equivalent required
Previous experience in hospital, medical or insurance office setting preferred
Working knowledge of medical terminology and the healthcare system, including insurances, Medicare, Medicaid, and physician office operations, preferred
Computer skills including MS Office products and insurance site management
EPIC preferred
Ability to work in multiple software applications and electronic health record systems simultaneously
Well-developed English verbal and written communication skills
Ability to work independently with minimal supervision and as part of a team
Listening, independent problem-solving, decision-making, and critical-thinking skills
Must maintain patient confidentiality according to HIPAA standards
Full-time Monday-Friday availability during typical office hours

Benefits

Comp & perks

Full benefits package
Opportunity for growth throughout SAHS and Trinity Health
6 to 12 weeks of training before working independently
Career development opportunities