HRSS Admin – Tier 2 Benefits

Trinity Health

. Provide administrative support and improve coordination, preparation, and workflow of department processes .

Posted 9/18/2026full-timeRemote • Michigan • United StatesJuniorMid-Level💰 $25 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in benefits administration, including managing life events and eligibility assessments, while ensuring compliance with SLA and KPI standards. Proficient in data analysis and process improvement within HRIS systems, particularly Workday.

Highest-signal resume keywords

Benefits AdministrationWorkday ExperienceData AnalysisSLA ComplianceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits TransactionsLife-Event ChangesEligibility AssessmentsData ValidationOpen Enrollment ProcessingCase ResolutionDocumentation ManagementExcel ProficiencyHRIS SystemsVendor Management

Soft Skills

CollaborationTrainingCommunicationProblem-SolvingCoordination

Tools & Technologies

Microsoft Office SuiteWorkdayUKGCase Management Systems

Certifications & Qualifications

CEBSHCIPHRSHRM-CP

Industry Keywords

Benefits AdministrationShared ServicesEmployee TransitionsPaid Time OffHealth Ministry Partners

About the role

Key responsibilities & impact

Provide administrative support and improve coordination, preparation, and workflow of department processes
Manage moderately complex benefits transactions and life-event changes
Deliver case resolution while maintaining SLA standards
Respond to HR inquiries regarding benefits administration, HRIS systems, and policy interpretation
Administer qualifying life events including birth, adoption, guardianship, marriage, divorce, legal separation, and dissolution of partnership
Process employment-driven benefit actions, dependent documentation, open enrollment, and transfers
Manage eligibility cases and ACA initial eligibility and enrollment assessments
Handle verification requests, specialized leave-of-absence cases, and adoption reimbursement
Support Open Enrollment planning, appeals, playbooks, and processing
Support Paid Time Off business processes and related employee transitions
Document case activity and use Workday benefits administration and HRIS processes
Analyze data and validate accuracy using Excel
Resolve escalations and meet SLA, KPI, and productivity expectations
Train, shadow, and guide peers on benefit transactions and processes
Identify and implement process improvements and collaborate with health ministry partners and Centers of Expertise

Requirements

What you’ll need

Bachelor's Degree or equivalent years of experience
2–3 years of previous benefits or shared services related experience
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Working knowledge of HRIS or direct Workday experience
CEBS, HCI, PHR, or SHRM-CP certification preferred
Familiarity with vendor management, UKG, and case management systems