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Medical Receptionist
Trinity Health. Welcome patients and visitors with professionalism and compassion .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong patient interaction skills, ensuring professionalism and compassion while managing administrative tasks in a medical office setting. Proficient in appointment scheduling, billing processes, and maintaining accurate patient records.
Highest-signal resume keywords
Patient Check-InAppointment SchedulingBilling SupportPatient CommunicationCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationPayment CollectionMedical Record MaintenanceBilling Issue Resolution
Soft Skills
ProfessionalismCompassionCommunication
Tools & Technologies
MyChart
Industry Keywords
Medical OfficeCustomer Service EnvironmentHealthcare Administration
About the role
Key responsibilities & impact- Welcome patients and visitors with professionalism and compassion
- Check patients in and verify registration and insurance information
- Schedule, confirm, and reschedule appointments
- Answer phones, respond to inquiries, and route messages appropriately
- Collect payments and support accurate billing processes
- Assist with patient communications, paperwork, and MyChart support
- Maintain patient records and support day-to-day office operations
- Partner with providers and clinical staff to ensure a smooth patient experience
- Oversee daily work queues
- Serve as Collections Advocate
- Handle moderate billing issues with patients
Requirements
What you’ll need- High School Diploma or GED
- 1-2 years of experience in a medical or physician office or customer service environment preferred
- Coursework in insurance/billing, medical practice education or seminars preferred, but not required
- No credentials or licensure required
Benefits
Comp & perks- Day-one benefits for eligible team members with no waiting period
- Opportunities for career growth and professional development
- Supportive, team-oriented workplace culture