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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing medical office operations, managing staff performance, and coordinating patient care. Proficient in training Medical Assistant staff and implementing quality improvement initiatives.
Highest-signal resume keywords
Medical Assistant CredentialSupervisory ExperiencePatient Reception ManagementStaff Training and CoachingQuality Improvement Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Office OperationsPatient Reception ManagementMedical Records ManagementInsurance Issue ResolutionStaff SchedulingPerformance EvaluationProcess ImprovementDisease Management ProgramsRecruitment and HiringTraining Medical Assistants
Soft Skills
LeadershipCommunicationCollaborationCoachingProblem-Solving
Certifications & Qualifications
CMARMANCMACCMANRCMACMAC
Industry Keywords
Urgent CareMedical OfficePatient Care CoordinationQuality ImprovementHealthcare Management
About the role
Key responsibilities & impact- Oversee the Urgent Care locations at West Arbor and Chelsea
- Oversee specified office areas in collaboration with the Practice Manager
- Supervise day-to-day operations of assigned areas
- Manage complex patient reception, medical records, and insurance issues
- Suggest improvements to processes and customer experience
- Assist with recruitment, hiring, orientation, training, and coaching of staff
- Maintain staff scheduling, time, and attendance
- Evaluate staff performance and recommend promotions and disciplinary action
- Coordinate care and act as liaison between patients and providers
- Support quality improvement initiatives and disease management programs
- Train Medical Assistant staff
Requirements
What you’ll need- High School Diploma or equivalent with applicable college coursework or seminars in management and supervision
- Associate or bachelor’s degree in a relevant field preferred
- Medical Assistant credential required for Office Coordinators training Medical Assistant staff
- Credential through one of: American Association of Medical Assistants (CMA); American Medical Technologists (RMA); National Center for Competency Testing (NCMA); National Healthcareer Association (CCMA); National Association of Health Professionals (NRCMA); American Medical Certification Association (CMAC)
- Minimum 3–5 years’ experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required
- Prior supervisory experience preferred
Benefits
Comp & perks- Day-one benefits with no waiting period for eligible team members
- Competitive pay
- Medical, dental, and vision coverage
- Opportunities for professional growth, development, and career advancement
- Collaborative, patient-centered culture focused on excellence in care