Office Supervisor

Trinity Health

. Supervise front desk staff and report to the Practice Manager .

Posted 11/2/2026full-timeCamillus • New York • United StatesMid-LevelSenior💰 $22 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and organizational skills in managing front desk operations, staff training, and patient workflow improvements while ensuring compliance with HIPAA regulations. Proficient in communication and collaboration across departments to enhance service quality and operational efficiency.

Highest-signal resume keywords

Leadership AbilitiesPatient Workflow ImprovementMicrosoft Office ProficiencyRegulatory Compliance KnowledgeEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staff SchedulingData ReportingCharge Capture ManagementPerformance ImprovementPatient EducationTime ManagementConflict MediationOperational EfficiencyBudgetingRecruitment

Soft Skills

Attention to DetailInterpersonal SkillsMotivational SkillsTeam BuildingConflict Resolution

Tools & Technologies

KronosMicrosoft OfficeGeneral Office Machines

Industry Keywords

HIPAA ComplianceMedical Setting ExperiencePatient ConfidentialityNon-Clinical OperationsService Management

About the role

Key responsibilities & impact

Supervise front desk staff and report to the Practice Manager
Manage staff schedules and Kronos responsibilities, including reviewing PTO requests
Lead and participate in projects improving patient workflows, supporting providers, and improving collaboration with other departments
Provide reporting and data support for department initiatives
Maintain patient confidentiality and adhere to HIPAA regulations
Work cooperatively with team members to ensure quality service
Communicate with providers, clinical staff, colleagues, managers, patients, and others
Perform mandatory in-service training and maintain a clean, safe work environment
Oversee charge capture champions with daily revenue review during TogetherCare implementation
Orient and train front office staff
Conduct huddles and team meetings as needed
Perform front desk duties when staff are absent
Monitor referrals, testing scheduling, prior authorizations, and surgery scheduling for accuracy and efficiency
Ensure smooth and effective front-office and back-office non-clinical operations
Coordinate internal service operations and collaboration with other departments
Support departmental planning, budgeting, financial variance reporting, recruitment, staff development, retention, and evaluation
Monitor personnel issues and communicate financial, operational, and human-resource matters to service management
Educate patients and families in the specialty area
Participate in performance improvement and monitoring
Apply current research and study findings to practice

Requirements

What you’ll need

Associates Degree or higher preferred
Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred
Effective written and verbal communication skills
Demonstrated attention to detail, organization & effective time management
Ability to work independently with little supervision
Solid judgment to escalate issues appropriately
Demonstrated leadership abilities, including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills
Advanced knowledge of Microsoft Office, related computer programs, and general office machines
Strong written and oral communication skills
Strong interpersonal, motivational, and conflict resolution skills
Strong participatory management, team building, and administrative skills
Broad-based knowledge of related regulatory compliance requirements
Must be able to lift, bend, stoop, push, and pull
Routine or potential exposure to blood, body fluids, excretions, or secretions

Benefits

Comp & perks

Equal Opportunity Employer commitment
Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law