Patient Access Concierge

Trinity Health

. Register patients by verifying identification, demographic information, and insurance coverage .

Posted 9/23/2026full-timeRemote • New York • United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, including verifying identification and insurance coverage, while providing exceptional customer service in a healthcare setting. Proficient in medical terminology, data entry, and financial counseling, ensuring accurate patient information management and effective communication.

Highest-signal resume keywords

Patient RegistrationMedical Claims ProcessingInsurance VerificationCustomer Service ExperienceData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyICD-10 CodingCPT CodingHCPCS CodingFinancial CounselingInsurance Billing ProcessesData EntryAppointment SchedulingPayment ProcessingOrganizational Skills

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAttention to DetailTime ManagementSelf-Starter

Tools & Technologies

Microsoft WordMicrosoft PowerPointMicrosoft ExcelHospital Information Systems

Industry Keywords

Healthcare Financial ServicesManaged CareMedicareMedicaidSocial Security DisabilityFinancial ClearanceCoordination of Benefits

About the role

Key responsibilities & impact

Register patients by verifying identification, demographic information, and insurance coverage
Schedule appointments and surgeries
Verify clinical, financial, and insurance information during the pre-registration process
Accept point-of-service payments and provide guidance on payment options
Enter patient information accurately into hospital information systems
Refer patients with financial-liability questions to appropriate resources
Accept medical authorization or referral forms when appropriate
Process key documents to obtain insurance information
Provide payment estimates for out-of-pocket costs
Educate patients and families on registration kiosks or online systems
Identify routine issues and escalate them to the Lead Patient Access Concierge
Clear patients for service delivery

Requirements

What you’ll need

High school diploma
1-3 years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities
Commensurate customer service experience in another industry may be considered
Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred
Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred
Basic understanding of Microsoft Word, PowerPoint, and Excel
Excellent verbal and written communication skills
Data entry skills and organizational abilities
Superior interpersonal skills
Accuracy, attention to detail, ability to work independently, and good time management skills
Self-starter comfortable working in a fast-paced, results-oriented, collaborative, people-centered environment

Benefits

Comp & perks

Strong orientation program
Generous tuition allowance and career development
Office Hours – Monday - Friday
Competitive Pay
Paid Time Off
Tuition Reimbursement