Patient Access Concierge

Trinity Health

. Register patients and schedule appointments and surgeries .

Posted 9/24/2026full-timeRemote • New York • United StatesJunior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, insurance verification, and financial counseling within healthcare settings. Proficient in medical terminology and coding, with strong communication and organizational skills to enhance patient experience.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationFinancial CounselingMedical TerminologyData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Claims ProcessingFinancial ClearanceMedical Record CodingICD-10CPTHCPCSMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsAttention to DetailTime Management

Industry Keywords

Healthcare Financial ServicesManaged CareMedicareMedicaidSocial Security DisabilityCoordination of Benefits

About the role

Key responsibilities & impact

Register patients and schedule appointments and surgeries
Verify demographic, clinical, financial, and insurance information during the pre-registration process
Accept point-of-service payments or provide guidance for payment options
Clear patients for service delivery
Verify patient identification, demographic information, and insurance coverage
Enter patient information accurately into hospital information systems
Refer patients with financial liability questions to appropriate resources
Accept medical authorization or referral forms when appropriate
Process key documents to obtain insurance information
Provide payment estimates for out-of-pocket costs
Educate patients and families on registration kiosks or online systems
Identify routine issues and escalate them to the Lead Patient Access Concierge

Requirements

What you’ll need

High school diploma
Associate degree preferred
One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities
Consideration may be given for commensurate customer service experience in another industry
Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits preferred
Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) preferred
Basic understanding of Microsoft Word, PowerPoint, and Excel
Excellent verbal and written communication skills
Data entry skills and organizational abilities
Superior interpersonal skills
Accuracy, attention to detail, ability to work independently, and good time management skills
Self-starter comfortable working in a fast-paced, results-oriented, collaborative, people-centered environment

Benefits

Comp & perks

Strong orientation program
Generous tuition allowance
Career development
Office Hours – Monday - Friday
Competitive Pay
Paid Time Off
Tuition Reimbursement