Patient Access Representative

Trinity Health

. Provide patient-focused customer service .

Posted 9/24/2026full-timeMason City • Iowa • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, insurance verification, and financial management within a healthcare setting, ensuring compliance with medical necessity and payer requirements. Proficient in medical terminology and coding, with a strong focus on delivering patient-centered service.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMedical TerminologyHFMA CRCR CertificationNAHAM CHAA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic CodingProcedural CodingFinancial Liability CollectionPatient Accounting SystemCo-Payment CollectionInsurance Benefit ExplanationPatient InterviewingPayment DocumentationAuthorization Securing

Soft Skills

Customer ServiceCommunication

Certifications & Qualifications

HFMA CRCRNAHAM CHAA

Industry Keywords

Outpatient RegistrationInpatient RegistrationMedicare CompliancePayer Pre-CertificationPatient Estimates

About the role

Key responsibilities & impact

Provide patient-focused customer service
Perform outpatient and/or inpatient registration and insurance verification functions
Collect patient financial liability payments and ensure financial requirements are met, including Medicare medical necessity, payer pre-certifications, and referrals
Provide general information to hospital users, patients, families, and physician offices
Validate, obtain, and enter demographic, clinical, financial, and insurance information into the patient accounting system
Interview patients, family members, and/or guarantors
Perform registration activities across various settings and patient types
Prepare patient estimates and inform patients/guarantors of liabilities
Collect co-payments, co-insurances, deductibles, deposits, and outstanding balances at check-in
Document payments/actions in the patient accounting system and provide payment receipts
Obtain signed physician orders for tests and procedures
Prepare identification bracelets and patient ID labels
Obtain and scan patient/guarantor signatures on required forms
Audit and record patient valuables and secure authorizations when needed

Requirements

What you’ll need

High school diploma or equivalent
Minimum of two (2) years hospital registration or insurance verification experience upon hire
Knowledge of medical terminology, diagnostic coding & procedural coding required
Ability to explain insurance benefits
HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Benefits

Comp & perks

Equal Opportunity Employer commitment
Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law