Patient Logistics Access Specialist

Trinity Health

. Serve as the first point of contact for incoming transfer, admission, and consultation requests .

Posted 10/2/2026full-timeDavenport • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills in managing patient logistics and coordinating non-clinical transport. Proficient in documenting information accurately in electronic health records while adhering to healthcare regulations and standards.

Highest-signal resume keywords

Health Care ExperienceElectronic Health Records ManagementMulti-Line Phone ManagementPatient Logistics CoordinationEMTALA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CollaborationIntegrityMotivational SkillsHonestyCaring

Tools & Technologies

Transfer Management Systems

Industry Keywords

Patient IntakeReferral VerificationOperational InformationEMS CoordinationTrinity Health Mission

About the role

Key responsibilities & impact

Serve as the first point of contact for incoming transfer, admission, and consultation requests
Collect and verify demographic, referral, and operational information from sending facilities, EMS agencies, and providers
Manage multi-line phone activity, prioritize calls, and minimize delays
Document call details and required information in electronic health records and transfer management systems
Route calls and information to Patient Logistics Clinicians, RNs, Charge RNs, or operational team members
Support EMTALA-sensitive processes through complete intake documentation and immediate escalation of red flags
Coordinate non-clinical transport logistics, including contacting EMS agencies, confirming availability, monitoring ETA updates, and communicating status changes
Demonstrate Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions

Requirements

What you’ll need

Health care experience required
High school diploma or GED required
Associate’s Degree or equal experience preferred
Comfortable operating in a collaborative, shared leadership environment
Personal presence characterized by honesty, integrity, and caring
Ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne

Benefits

Comp & perks

Equal Opportunity Employer commitment
Full-time schedule of 36 hours per week