Referral Coordinator

Trinity Health

. Maintain and track referrals from beginning to end, including specialty and diagnostic referrals .

Posted 10/23/2026full-timeRensselaer • New York • United StatesMid-LevelSenior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals, including documentation, communication with healthcare providers, and compliance with HIPAA guidelines. Proficient in insurance processes, coding systems, and maintaining patient confidentiality while delivering exceptional customer service.

Highest-signal resume keywords

Referral ManagementICD-10, CPT, CPTII KnowledgeInsurance Payer ProcessesEffective Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral DocumentationPatient SchedulingAuthorization ManagementClinical Background AssemblyPre-Certification Follow-Up

Soft Skills

Attention to DetailOrganizationTime ManagementIndependent WorkCustomer Service

Tools & Technologies

EMR SystemsGeneral Office Machines

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HIPAA CompliancePatient ConfidentialityMedical Office ExperienceReferral CoordinationPayer Authorization

About the role

Key responsibilities & impact

Maintain and track referrals from beginning to end, including specialty and diagnostic referrals
Answer, respond to and document calls, requests and questions from patients, physicians, ancillary services and specialty offices
Assemble patients’ clinical background and referral information and provide appropriate documentation to specialists
Review referral details and expectations with patients
Communicate preparation instructions to patients through documented orders or protocols
Receive, review and prioritize referral requests based on urgency
Schedule, troubleshoot, communicate and coordinate referral appointments
Collaborate with physicians, mid-level providers, LPNs, MAs and other care team members
Maintain patient confidentiality and comply with HIPAA guidelines
Obtain referral and diagnostic testing authorizations with proper documentation
Collaborate with the Billing Analyst on denied claims related to missing authorization or referrals in the EMR
Maintain current knowledge of payer authorization, eligibility and documentation requirements
Communicate insurance decisions to patients
Conduct follow-up calls with physician offices, patients and payers to complete pre-certification
Confirm specialists are in-network and coordinate alternatives when necessary
Serve as the referral-related point of contact and subject-matter expert for assigned offices

Requirements

What you’ll need

High School Diploma or equivalent required
5 yrs minimum experience in a medical office
Effective written and verbal communication skills
Knowledge of insurance payers and processes
Attention to detail, organization and effective time management
Ability to work independently, with little supervision
Knowledge of ICD-10, CPT, and CPTII codes
Solid judgement to escalate issues appropriately
Advanced knowledge of Microsoft Office, related computer programs and general office machines
Ability to communicate effectively with the patient population while exhibiting exemplary customer service skills

Benefits

Comp & perks

Strong orientation program
Generous tuition allowance
Career development
Office hours Monday-Friday
Hybrid remote work arrangement