Scheduling Specialist I

Trinity Health

. Schedule and pre-register patients for outpatient radiology exams .

Posted 10/13/2026full-timeRemote • Michigan • United StatesJuniorMid-Level💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, financial clearance, and insurance verification while ensuring compliance with regulatory requirements and hospital policies. Proficient in managing patient flow and communication with various stakeholders to enhance customer service and operational efficiency.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationFinancial ClearanceHIS Insurance DocumentationNational Certification in HFMA CRCR or NAHAM CHAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Registration SystemsPatient Accounting SystemsInsurance Eligibility VerificationCost EstimationAdvanced Beneficiary NoticesPayment Plan InitiationFinancial Responsibility CollectionRegulatory Compliance KnowledgePoint-of-Service Collection ProcessesMedical Necessity Screening

Soft Skills

CollaborationIntegrityCaring CommunicationCustomer ServiceHonesty

Certifications & Qualifications

HFMA CRCRNAHAM CHAA

Industry Keywords

Patient AccessFinancial ResponsibilityMedicareTrinity Health PoliciesCompliance Plans

About the role

Key responsibilities & impact

Schedule and pre-register patients for outpatient radiology exams
Electronically verify insurance eligibility
Identify and collect patient financial responsibility
Handle complex scheduled events, including high-dollar testing, associated studies, and study-specific instructions
Communicate with service delivery areas to maximize patient flow and customer service
Analyze patient insurance, identify the correct insurance plan, select appropriate HIS insurance and plan options, and document insurance order
Apply recurring visit processing according to protocol
Verify patient information with third-party payers
Collect and document insurance referrals in HIS
Communicate with patients and physician offices regarding authorization and referral requirements
Identify the need for financial responsibility forms and obtain completed electronic forms
Escalate accounts according to department Defer/Delay policy
Screen outpatient visits for medical necessity and issue Advanced Beneficiary Notices when appropriate for Medicare primary outpatients
Provide cost estimates
Collect and document Medicare Secondary Payer Questionnaires and third-party payer information
Maintain knowledge of regulatory requirements and hospital and department Compliance Plans
Ensure Meaningful Use requirements are met as appropriate
Screen self-pay and out-of-network patients using approved technology
Provide follow-up information and referrals to the RHM Medicaid Vendor and/or Financial Counselor
Initiate payment plans and obtain payment
Explain government and private funding programs, cash payment plans, and discounts
Incorporate point-of-service collection processes into daily functions
Perform other duties as assigned by the manager

Requirements

What you’ll need

High School Diploma or equivalent
Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access
National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire
Proficient in the use of Patient Registration/Patient Accounting systems and related software systems
Ability to comply with Trinity Health policies and procedures
Comfortable operating in a collaborative, shared leadership environment
Personal presence characterized by honesty, integrity, and caring
Ability to promote Trinity Health's philosophy, mission, vision, goals, and values

Benefits

Comp & perks

Remote work opportunity
Equal Opportunity Employer commitment
Person-centered, mission-driven work environment
Collaborative, shared leadership environment